Help for the helpdesk!

Without excellent support, any service management solution is only half a solution. PRD Software recognizes this and has a dedicated and knowledgeable team of support staff ready to resolve your issue as quickly as possible.

Need some technical support?  PRD Software is pleased to offer a wide range of support options for HelpMaster.  If you cannot find what you are looking for here, please contact our technical support team, or one of our international resellers.  Please read our support terms and conditions.


Knowledge base

Search or browse knowledge base articles. Here you will find a range of technical articles to assist you with troubleshooting, unexpected errors, installation, configuration, database, reporting, general use and more.  All powered by HelpMaster.

Go to Knowledge Base



HelpMaster discussion board

Tap into the world-wide HelpMaster user community. Read and post messages regarding products in the HelpMaster suite. A great resource for sharing information, files and ideas with other HelpMaster users.


Upgrades, downloads and version history

Are you using the latest version of HelpMaster?  Stay up to date with the latest product updates and service packs.  Includes the version history for each release.


HelpMaster on-line helpdesk

Log a new support job, update or just view an existing job with our own implementation of the HelpMaster web interface.        

Please use this for legitimate support purposes only!


Useful links

This section contains a list of internet links that may be useful in maintaining and supporting your HelpMaster implementation.


Current Version is 15.8.5

Released :  5 August 2015

Download Now

Read what's new

Upgrading FAQ


Need local support?

HelpMaster is supported around the world by a comprehensive distributor network.  If you would like to contact a HelpMaster distributor in your area, please see the international distributors page.

Feature wishes

Wish HelpMaster did something differently or new?  Do you have a good idea about how HelpMaster can be improved?  We'd love to hear about it.

 Please send us your HelpMaster feature wishes.

HelpMaster consulting

Need some on-site consulting?  Get the most out of your HelpMaster investment.

For installation, configuration, training, and consulting, please see the range of  professional services that are offered.