Saturday, July 04, 2009
 
Support options for HelpMaster Pro

Need some technical support?  PRD Software is pleased to offer a wide range of support options for HelpMaster Pro.  If you cannot find what you are looking for here, please contact our technical support team, or one of our international resellers.  Please read our support terms and conditions.



 

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Knowledge base

Search or browse knowledge base articles. Here you will find a range of technical articles to assist you with troubleshooting, unexpected errors, installation, configuration, database, reporting, general use and more.  All powered by HelpMaster Pro.

Go to Knowledge Base



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HelpMaster Pro discussion board

Tap into the world-wide HelpMaster Pro user community. Read and post messages regarding products in the HelpMaster Pro suite. A great resource for sharing information, files and ideas with other HelpMaster Pro users.


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Frequently asked questions

Have a question about HelpMaster Pro?  Perhaps it's been asked before.  Visit here to browse a large range of questons and answers.


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Upgrades, downloads and version history

Are you using the latest version of HelpMaster Pro?  Stay up to date with the latest product updates and service packs.  Includes the version history for each release.




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HelpMaster Pro helpdesk

Log a new support job, update or just view an existing job with our own implementation of the HelpMaster Pro web interface. 

Please use this for legitimate support purposes only!  To test-drive our on-line demonstration copy of the HelpMaster Pro web interface, please click here.


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Chat

Like to chat?  Visit the on-line HelpMaster Pro chat room to talk with other people from around the world about HelpMaster Pro.

Go to Chat


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Useful links

This section contains a list of internet links that may be useful in maintaining and supporting your HelpMaster Pro implementation.


 

 

Current Version is 9.0.3

Released : 6 May 2009

Download Now

Read what's new


Latest posts
9.1 release date? by Adam Faorlin in General helpdesk discussion with 1 replies
Is there any ETA on the release of version 9.1 as yet? There are a couple of good features that we really would like to start using ASAP as it will de...

Staff Viewing Only by ITMetro in Wishlist with 2 replies
Hi When filling out an action we are finding it quite counter productive if we have some comments for the client and some comments that are private a...

HelpMaster best tip competition - Win iTunes voucher by Rod Weir in Using HelpMaster Pro with 0 replies
Got a great HelpMaster tip?  PRD Software is running a competition. The best 5 tips submitted here on this discussion thread by 20th July 2009 w...

Display system code description as well as the code in drop-down boxes and lists by Rod Weir in Wishlist with 0 replies
Received from a UK customer just now via email. When selecting a cost centre against a job, it only shows the codes, it would be a lot more user fr...

HELP ME! I AM DROWNING IN TECHNOLOGY by clark conway in Desktop with 2 replies
Hi All - I work in hospital I.S dept that employees 6k employees. We currently are using HEAT ver 7.0 from Front Range Solutions. But want t...

 

Need local support?

HelpMaster Pro is supported around the world by a comprehensive distributor network.  If you would like to contact a HelpMaster Pro distributor in your area, please see the international distributors page.


Feature wishes

Wish HelpMaster Pro did something differently or new?  Do you have a good idea about how HelpMaster Pro can be improved?  We'd love to hear about it.

 Please send us your HelpMaster Pro feature wishes.


HelpMaster Pro consulting
Need some on-site consulting?  Get the most out of your HelpMaster Pro investment.

For HelpMaster Pro installation, configuration, training, and consulting, please see the range of  professional services that are offered.


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