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HelpMaster Blog
Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.
Building a web request portal for client self-service. Part 1
On April 12, 2018 in
HelpMaster
,
ITSM
,
Tips and Tricks
by
Rod Weir
A web client self-service portal is not longer just for the IT help-desk or purely in the realm of ITSM. A business portal can be used to log and track requests for IT, HR, Facilities Management, Legal, Policy and more. Learn the basic objects that HelpMaster uses to build a flexible and power web request portal.
Read More »
Tagged With:
enterprise service management
,
it helpdesk
,
itsm
,
request catalog
,
self-service
,
service catalog
,
web helpdesk
Practical ways to improve the quality of your service-desk email communication
On January 12, 2016 in
HelpMaster
,
ITSM
,
Miscellaneous
,
Tips and Tricks
by
Rod Weir
Practical ways to improve the quality of your service-desk email communication
Read More »
Tagged With:
,
automation
,
email style guide
,
csi
,
service desk
7 Internet-enabled things that HelpMaster does that you may not have known about
On September 22, 2015 in
HelpMaster
,
Tips and Tricks
by
HelpMaster Administrator
HelpMaster has a lot of functionality. Most of it is immediately visible and obvious, however some features are a little more subtle, particularly some of the internet related ones.
Read More »
Tagged With:
automation
,
iot
,
tips
,
webservices
,
Internet
Build a help-desk reporting dashboard using Excel
On September 16, 2015 in
HelpMaster
,
ITSM
,
Miscellaneous
,
Reporting
,
Tips and Tricks
by
HelpMaster Administrator
In this second part of the report creation series we have a look at using Microsoft Excel as the reporting tool to build pivot-table helpdesk dashboards. For the first part in this reporting series, see http://www.helpmasterpro.com/community/blogs/entryid/49/creating-custom-reports-in-helpmaster-pro-part-1.aspx
Read More »
Tagged With:
Crystal Reports
,
CSV
,
dashboard
,
database
,
Excel
,
helpdesk
,
reporting
CeBIT Sydney May 2015
On May 11, 2015 in
Conferences and Consulting
,
HelpMaster
,
Miscellaneous
by
HelpMaster Administrator
Last week, PRD Software and HelpMaster once again exhibited at the annual IT tradeshow, ceBIT. (www.cebit.com.au).
Read More »
Tagged With:
Sydney
,
Tradeshow
,
CeBIT
Regression Testing an ITSM tool
On September 24, 2014 in
HelpMaster
,
ITSM
,
Miscellaneous
,
Tips and Tricks
by
HelpMaster Administrator
Avoid the pitfalls and heart-ache of a botched ITSM software upgrade by utilizing some basic principles of regression testing the latest release of your helpdesk software. What is regression testing?
Read More »
Tagged With:
,
Software
,
dba
,
ITSM
,
Testing
ITSMF Australian LeadIT conference - Canberra - recap
On August 12, 2013 in
Conferences and Consulting
,
HelpMaster
by
HelpMaster Administrator
PRD Software and HelpMaster recently exhibited at the annual ITSMFA service management conference in our home town of Canberra. Here's the recap.
Read More »
Tagged With:
ITIL
,
ITSMF
,
KCS
,
trade show
Helpdesk and service desk experiences at CeBIT 2013 - Darling Harbour, Sydney
On June 11, 2013 in
Conferences and Consulting
,
HelpMaster
,
Miscellaneous
,
PRD Software
by
HelpMaster Administrator
Read about the 2013 CeBIT show experience through the eyes of the PRD Software HelpMaster team.
Read More »
Tagged With:
CeBIT
,
ITSMFA
,
Sydney
2012 Year in review for PRD Software and HelpMaster help desk software
On December 30, 2012 in
HelpMaster
,
Miscellaneous
,
PRD Software
by
HelpMaster Administrator
2012 was another successful year for PRD Software and HelpMaster.
Read More »
Tagged With:
2012
,
Software development
,
Year review
HelpMaster helpdesk software qualifications
On September 3, 2012 in
HelpMaster
by
HelpMaster Administrator
Why should you consider HelpMaster helpdesk software? Look at it's capabilities! A tongue-in-cheek post inspired by a recent discussion in the Back2ITSM Facebook group about software verification schemes.
Read More »
Tagged With:
helpdesk
,
HelpMaster
,
ITIL
,
software