Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.
A very easy to implement tip to give managers and supervisors a quick visual of where their bottle-necks are. Stop fighting fires!
Email is an important part of any helpdesk operation, and HelpMaster Pro delivers a lot of options when it comes to configuring, sending and authoring email. Learn how the "From" address setting within HelpMaster Pro can help you achieve a more organized helpdesk.