Discuss Helpdesk
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19 Topics and 31 Replies General service management 19 31  General service management
RE: Change in a custum Fi...
by  Rod Weir
01/09/2013 8:47 PM
19 31
RE: Change in a custum Fi...
by  Rod Weir
01/09/2013 8:47 PM
2 Topics and 1 Replies Service level agreements 2 1  Discussion board about setting and achieving agreed service levels
2 1
Discuss HelpMaster
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66 Topics and 3 Replies Announcements 66 3  HelpMaster announcements. Subscribe to this forum to be automatically informed when an annoucement is made.
December 2019 release now...
by  Rod Weir
12/12/2019 2:07 PM
66 3
December 2019 release now...
by  Rod Weir
12/12/2019 2:07 PM
74 Topics and 145 Replies Using HelpMaster 74 145  Discussion for day-to-day use of HelpMaster. Talk about features, useful templates, configurations, tips and tricks or anything else that makes HelpMaster
Adjust the date range for...
by  Rod Weir
12/11/2019 2:35 PM
74 145
Adjust the date range for...
by  Rod Weir
12/11/2019 2:35 PM
11 Topics and 22 Replies   Web Portal, client self-service and remote access 11 22  Discussion board for any issues regarding the HelpMaster Web Portal
RE: Job Templates get a n...
by  Rod Weir
11/15/2018 11:28 AM
11 22
RE: Job Templates get a n...
by  Rod Weir
11/15/2018 11:28 AM
32 Topics and 88 Replies   Email Manager 32 88  Email response management changes the way you do business. The Email Manager has many options - discuss them here.
RE: Emails marked as "rea...
by  Rod Weir
04/10/2018 12:23 PM
32 88
RE: Emails marked as "rea...
by  Rod Weir
04/10/2018 12:23 PM
10 Topics and 11 Replies   Priority Manager and Triggered Events 10 11  Share your escalations, SLAs, workflows and other automations you've made with the Priority Manager and/or the Triggered Events
RE: Triggered Events on A...
by  Josh B
11/04/2016 2:59 PM
10 11
RE: Triggered Events on A...
by  Josh B
11/04/2016 2:59 PM
12 Topics and 26 Replies   Active Directory 12 26  Discussion of the HelpMaster Active Directory module. Synchronize users and provide single-point logon for HelpMaster
12 26
7 Topics and 4 Replies   Workflow and Process 7 4  Discuss workflow and process design.
Copy and Paste workflow
by  Rod Weir
12/02/2019 11:42 AM
7 4
Copy and Paste workflow
by  Rod Weir
12/02/2019 11:42 AM
27 Topics and 16 Replies Installation, configuration and upgrading 27 16  Discussion board for installation, configuration and upgrading HelpMaster
Allow staff to view all j...
by  Rod Weir
07/18/2019 10:02 AM
27 16
Allow staff to view all j...
by  Rod Weir
07/18/2019 10:02 AM
15 Topics and 12 Replies HelpMaster SQL Server database 15 12  Discuss the HelpMaster SQL Server database.
RE: How to improve SQL Se...
by  Josh B
11/23/2016 3:53 PM
15 12
RE: How to improve SQL Se...
by  Josh B
11/23/2016 3:53 PM
21 Topics and 22 Replies Reports and reporting 21 22  Discussion board for issues relating to HelpMaster Reports. Custom reports, reporting strategies and how to extract data
Use PowerBI for HelpMaste...
by  Rod Weir
09/23/2016 3:03 PM
21 22
Use PowerBI for HelpMaste...
by  Rod Weir
09/23/2016 3:03 PM
89 Topics and 236 Replies Wishlist 89 236  Discussion for new features, ideas, and improvements for HelpMaster. Tell us what you want!
Knowledge Base improvemen...
by  Rod Weir
11/23/2016 10:23 AM
89 236
Knowledge Base improvemen...
by  Rod Weir
11/23/2016 10:23 AM
5 Topics and 7 Replies API and custom add-in development 5 7  Need to build an extension to HelpMaster? Discussion about the HelpMaster API
RE: Entity Custom Fields
by  Scott Ward
08/16/2011 12:22 AM
5 7
RE: Entity Custom Fields
by  Scott Ward
08/16/2011 12:22 AM
31 Topics and 58 Replies Bugs!!! 31 58  If you've found a bug in HelpMaster, post it here. Please include as much information as possible, including what you were doing and what HelpMaster did. The development team want to hear from you!
Video settings on 4K moni...
by  Rod Weir
08/05/2018 8:46 AM
31 58
Video settings on 4K moni...
by  Rod Weir
08/05/2018 8:46 AM
6 Topics and 0 Replies HelpMaster development 6 0  News from the HelpMaster development team about the next version and more. Help us build the product you want
Template catalogs
by  Rod Weir
09/09/2016 4:59 PM
6 0
Template catalogs
by  Rod Weir
09/09/2016 4:59 PM
General discussion
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17 Topics and 21 Replies Anything goes 17 21  Discussion about anything!
HelpMaster job in Sydney
by  Rod Weir
02/21/2011 4:09 PM
17 21
HelpMaster job in Sydney
by  Rod Weir
02/21/2011 4:09 PM
December 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster with 0 replies From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

October 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

August 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading with 0 replies By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

December 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

October 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

August 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

June 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Change Management by Rod Weir in Using HelpMaster Change Management in HelpMaster is a relatively new feature that is evolving rapidly.  Based off live-use in small and large departments, our &qu...

April 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management a...

February 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow and web portal. F...

RE: Job Templates get a new config option for web-based jobs by Rod Weir in Web Portal, client self-service and remote access Just further to this topic....if using workflow to log a new job from a job that already contains control sets, and you are using the option to transf...