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1 Replies and 9419 Views Internet Explorer Settings for AD Web Module Login    9419  1 Started by  Dennis Odri To get an auto AD login as a Client or Staff user via the HelpMaster Pro Web Module, the IIS server needs to be added to the Trusted Sites zone and needs to be modified to allow the current AD user login to be passed through to the Web Module as follows; 1. Open IE's Internet options from the 'Tools' menu and click on the 'Security' tab, 2. Click on the 'Trusted Sites' zone and then the 'Sites' button, 3. Add your HelpMaster server name e.g. 'webserver' and/or FQDN e.g. 'webserver.domain.com....
1 9419
by  Suman DasJump to last post
10/28/2008 6:54 PM
4 Replies and 9420 Views Validation message : This Member ID already exists. Please enter another Member ID.  9420  4 Started by  Anne Savoie I turned on the Active Directory integration feature and all users validated fine except three.  In error I had the feature to delete users if not found in Active Directory so they got deleted  I recreated the 3 users and they can now log in but they get the following message in the Active Directory Event log in HelpMaster v.15.8.5. Description: Validation failed while updating a Member. Member Name = Anne Savoie (asavoie) , WindowsUPN = asavoieCWCENTRAL.internal, distinguishedName=...
4 9420
by  Anne SavoieJump to last post
04/21/2016 10:42 PM
0 Replies and 4101 Views Import client pictures/photos from Active Directory  4101  0 Started by  Rod Weir Quick Active Directory tip. Use the Field-mappings section of your Active Directory profiles to import/synchronize the client picture from Active Directory.  The picture will be displayed in the client screen, as well as any Action Log entries for that client/staff. Use the 'User' menu > 'Preferences' to select the Action Log display settings.
0 4101
09/14/2015 10:13 AM
8 Replies and 7427 Views Is it possible to add a new mapping  7427  8 Started by  Scott McKenzie As the title suggests, I'd like to add a new mapping between HMP and AD.&160; It looks like the mappings are hard coded in the app but if someone knows a way to add a new one I'd like to know how to do it. &160; Edit: We're running version 9.0.4.434.
8 7427
by  Rod WeirJump to last post
09/14/2015 9:54 AM
0 Replies and 5157 Views How to test Active Directory login on the HelpMaster Desktop  5157  0 Started by  Dennis Odri While evaluating HelpMaster many of you want to try or test the Active Directory login functionality of the HelpMaster Desktop using the Sample database. Please follow the instructions contained in our new Knowledge Base article outlining how to configure the Sample database to test an Active Directory login.
0 5157
07/24/2012 12:05 AM
3 Replies and 6536 Views How can the Active Directory module be improved?  6536  3 Started by  Rod Weir Hello HelpMasters! We are looking to improve the functionality of the Active Directory module.&160;&160; What ideas do you have&160; What do you wish it did Here's a few ideas that we are currently receiving via tech support / sales enquiries etc. Ability to revoke client web licences based on Active/Inactive status in AD Ability to disable / remove / delete a HelpMaster client if their corresponding AD user account is moved to another OU Ability to map site / company inf...
3 6536
by  Rod WeirJump to last post
05/28/2012 8:00 PM
3 Replies and 5951 Views Am i missing something  5951  3 Started by  Chandrasekar Vasudevan &160;Hi Administrators, &160; &160; &160; &160; &160; &160; &160; &160; &160; I installed hmp v 11.0 in my local machine and hosted the helpmaster web interface also successfully. Now i want to use the active directory features in the helpmaster. I started the helpmaster Active Directory manager . In Open menu. I clicked HM active direcotry services setup. Followed the help file and tried to start the service in the Windows service view. When i tried that ... I got this error in the e...
3 5951
by  Dennis OdriJump to last post
01/23/2012 4:35 PM
1 Replies and 7066 Views Timeout Error  7066  1 Started by  Nanang Bagus trisna Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:'Tab...
1 7066
by  Nanang Bagus trisnaJump to last post
02/02/2010 7:53 PM
2 Replies and 6849 Views Send As Permissions  6849  2 Started by  Daniel Hughes Last Friday we upgraded our HelpMaster to version 9.1.2. Upgrade went pretty smoothly. After a little bit of monkeying around, we noted that several users now have full Send As permissions in Exchange 2007 while not explicitly defined. We have since found out that it is only users in a HelpMaster Pro Users security group in AD. This group does not have any special permissions. This was not that case early last week. Is there something new in version 9.1.2 that would be changing these permissio...
2 6849
by  Daniel HughesJump to last post
11/08/2009 9:12 PM
0 Replies and 4757 Views Matching Active Directory users to HelpMaster Pro clients  4757  0 Started by  Rod Weir A while ago we received this request from a client regarding the v8 Active Directory module Hi guys, I have noticed that with the Active Directory Integration module, you cannot associate existing accounts unless there is something in AD for all the three criteria fields: Last name First name Work email Our current Active Directory account setup can satisfy the First Name and Work email requirements however we don’t use last names for many of our usernames in active directory. ...
0 4757
12/09/2008 3:46 PM
0 Replies and 4621 Views What's new for the Active Directory module in version 9?  4621  0 Started by  Rod Weir Hi everyone, We're putting together the documentation for the upcoming v9 release and I thought I would share a page from the help manual from the 'What's new for AD' Here it is... Rod &160; What's new for the v9 Active Directory module The version 9 Active Directory module is almost a complete re-write of the version 8 code.&160; Here's some of the improvements. 1. A new look, wizard style profile manager Now it is much easier to create and configure Active Directory profile...
0 4621
11/19/2008 9:04 PM
4 Replies and 8942 Views Active Directory module now available!  8942  4 Started by  Renee W The HelpMaster Pro Active Directory module is now available with V8. This is a feature that many of you have requested for some time. The HelpMaster Pro Module offers you complete, intelligent and flexible control of the integration process. The AD integration module is available after 1st of July 2008 as an additional module to HelpMaster Pro v8, which you can download now from this site. Contact our sales office for pricing. We look forward to hearing your feedback on it...
4 8942
by  Suman DasJump to last post
11/16/2008 5:29 PM
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August 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

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June 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Workflow email object - email account by Rod Weir in Using HelpMaster with 0 replies The up-coming release of HelpMaster will have a lot of workflow improvements.  One of these is in the email object.  It is now possible to c...

August 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

Building knowledge management and KCS into the workflow by Rod Weir in Using HelpMaster Here's a workflow idea to assist with improved knowledge base articles and knowledge management / KCS As part of a support workflow, build into...

June 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Workflow email object - email account by Rod Weir in Using HelpMaster The up-coming release of HelpMaster will have a lot of workflow improvements.  One of these is in the email object.  It is now possible to c...

Change Management by Rod Weir in Using HelpMaster Change Management in HelpMaster is a relatively new feature that is evolving rapidly.  Based off live-use in small and large departments, our &qu...

April 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management a...

February 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow and web portal. F...

RE: Job Templates get a new config option for web-based jobs by Rod Weir in Web interface, client self-service and remote access Just further to this topic....if using workflow to log a new job from a job that already contains control sets, and you are using the option to transf...

November 2018 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release contains lots of fixes, performance tweaks, improved workflow capabilities, improved ...