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0 Replies and 3217 Views Information regarding the HelpMaster API (START HERE)    3217  0 Started by  Rod Weir Information regarding the HelpMaster API The HelpMaster API is a programming interface, written in Microsoft Visual Basic.NET and is implemented as a .dll file.  The API contains a rich object model that exposes properties and methods that will allow you to perform the following operations. Log new jobs Update existing jobs Create new actions Currently the API has been designed to write data into the HelpMaster database, not read from it.  This means that that the API is usefu...
0 3217
09/23/2009 11:02 PM
4 Replies and 5884 Views Entity Custom Fields  5884  4 Started by  Drew Goodwin Hi, In our HelpMaster installation Sites have a number of custom fields defined. When I load a Site through the API and I access the Site.CustomFields collection I see none of them. If I try to set one of the custom fields using SetTextBoxValue(PKID of the custom field definition, custom field value), then I get an exception - which is understandable as I would imagine SetTextBoxValue() updates the in-memory value of an item in Site.CustomFields. Is there something else I need to do to have cu...
4 5884
by  Scott WardJump to last post
08/16/2011 12:22 AM
3 Replies and 3929 Views V10 - Changes to schema  3929  3 Started by  Ben Harrison Hi I'm going through the process of modifying the code I had written to show users jobs and to let them create new ones. Based upon my initial findings, 1) the schema has changed in version 10 and 2) some of the methods have changed prototypes. Where do we get the latest help file and/or sample code from As an example, the following line of code now causes an error newJob.Attachments.Add(attachment.File, attachment.FileName, attachment.FileName, settings.AttachmentTypeID); Error&160;2&...
3 3929
by  Scott WardJump to last post
10/05/2010 10:17 PM
0 Replies and 2947 Views Roadmap update - Create new clients  2947  0 Started by  Rod Weir Hi everyone, Just a quick note to let you know that we're currently working on including the ability to create and edit clients for the next release of the API.&160; Included will be a few lookup functions to determine simple information about the clients. If you have any ideas about this part of the API, please let us know now. Best regards, Rod
0 2947
11/18/2009 3:11 PM
0 Replies and 2778 Views Emailing, Email Templates and Action templates with email templates  2778  0 Started by  Rod Weir As of v9.1, the API does not have any emailing capabilities. This means that when you use an Action template (either directly, or via a Job Template that contains an Action Template), any Email Templates associated will not be applied, and no email will be sent.&160; Email functionality may be somthing that will be included in future releases of the API A work-around is to use the Priority Manager to send email and apply action templates (which also send email if Email Templates are linked t...
0 2778
10/22/2009 11:40 PM
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August 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading with 0 replies By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

Building knowledge management and KCS into the workflow by Rod Weir in Using HelpMaster with 0 replies Here's a workflow idea to assist with improved knowledge base articles and knowledge management / KCS As part of a support workflow, build into...

June 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Workflow email object - email account by Rod Weir in Using HelpMaster with 0 replies The up-coming release of HelpMaster will have a lot of workflow improvements.  One of these is in the email object.  It is now possible to c...

August 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

Building knowledge management and KCS into the workflow by Rod Weir in Using HelpMaster Here's a workflow idea to assist with improved knowledge base articles and knowledge management / KCS As part of a support workflow, build into...

June 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...

Workflow email object - email account by Rod Weir in Using HelpMaster The up-coming release of HelpMaster will have a lot of workflow improvements.  One of these is in the email object.  It is now possible to c...

Change Management by Rod Weir in Using HelpMaster Change Management in HelpMaster is a relatively new feature that is evolving rapidly.  Based off live-use in small and large departments, our &qu...

April 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, change management a...

February 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow and web portal. F...

RE: Job Templates get a new config option for web-based jobs by Rod Weir in Web interface, client self-service and remote access Just further to this topic....if using workflow to log a new job from a job that already contains control sets, and you are using the option to transf...

November 2018 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release contains lots of fixes, performance tweaks, improved workflow capabilities, improved ...