Where can I get the latest HelpMaster installation files from?
The latest installers can be downloaded from the Updates and Service Packs download page (you'll need to be logged into this website to download files)
32 bit vs 64 bit?
The 32 bit version is recommended unless you are using Microsoft Outlook 2010 64 bit edition, in which case you will need to use the 64 bit version.* 64 bit version can only be installed on 64 bit operating systems and requires a 64 bit version of Microsoft Outlook.
.msi vs .exe?
The .exe file contains HelpMaster, Crystal Reports 2011 runtime engine, SQL Server 2012 SP1 Express, SQL Server SMO, SQL Server Native Client, SQL Server CLR Types, Windows Installer 4.5, Microsoft .net 3.5, and other installation dependencies.
The .msi files only contain the HelpMaster executables. It does not contain SQL Server, the Crystal Reports runtime engine, or any other product dependencies. The .msi is only included here for those who only need to install the HelpMaster Desktop on client machines and wish to do so via a .msi rollout.
It is recommended that you use the .exe version for all HelpMaster installations, and only choose the components that you wish to install.
Have the technical specifications changed? Do I need to upgrade my operating system / hardware etc?
For futher information, see System Requirements
Can a previous version of HelpMaster be installed on the same computer at the same time?
Yes, however older versions will not be able to connect to a newer database. Running multiple versions of HelpMaster on the same computer should only be done if evaluating a higher version on that computer. Once you upgrade to a higher version of HelpMaster, your agreement to the end user licence agreement (EULA) requires that you uninstall all previous versions HelpMaster and not use them again. Please read the end user licence agreement (EULA) for further information about this.
Which versions of HelpMaster can I upgrade from?
You can upgrade from any version of HelpMaster v6 and above. If you would like to upgrade from v5 (Microsoft Access database), please contact PRD Software - we will upgrade your database for you at no charge.
Do I need to upgrade my database to use the latest version of HelpMaster?
Yes. The new features in the latest releaes require that your database is upgraded. Use the Database and Reports Wizard to do this. If you are upgrading to v12, please read this important information.
Will I lose any data or system configuration during the upgrade?
No. No data is ever lost during an upgrade. All data and configuration settings are stored in the HelpMaster SQL Server database and these will simply be updated to support the latest format. This means that all your jobs, system codes, Email Manager and Priority Manager, Active Directory profiles, Web settings etc will remain intact.
Will my custom reports still work after the database upgrade?
Most probably. It depends on the data source you used to create the reports. If you based your custom reports against any of the standard HelpMaster report queries (those prefixed with "rpt"), your custom report will work. If you based your reports on tables or other database objects, there is a chance that your custom reports may not work. Please contact PRD Software if this is the case and we can advise on the best way to migrate your reports to use the new database version.
Will my custom code that I've written with the HelpMaster API still work?
Most probably. The programming interface and function calls of the API remain unchanged. Any development work you have done against the v8, v9 or v9.1 API should work with the latest release without any modification to your code. All you have to do is reference the latest HelpMaster API .dll in your source code.
How long will an upgrade take?
This depends on your environment and which modules of HelpMaster you are using. Generally speaking, a full upgrade of HelpMaster in an ideal environment should only take a few hours. It is highly recommended that you perform a "test" upgrade of all modules to determine any compatibility or functionality issues. Please refer to the upgrade documentation for a specifc upgrade steps.
What are the basic steps in a HelpMaster upgrade?
- Download the latest HelpMaster installation package
- Uninstall existing HelpMaster versions
- Install the HelpMaster components on the appropriate machine...
- Desktop and Job Monitor on each workstation as required
- Web Interface on your webserver (a machine running IIS)
- Database and Reports Wizard, Email Manager, Priority Manager, Active Directory on a "HelpMaster server"
- Run the Database and Reports Wizard to upgrade your database (make a backup!)
- Run a Desktop edition to connect to your upgraded database
- Enter your registration code if prompted
For complete upgrade information, please refer to the HelpMaster helpfile which is installed with HelpMaster. An on-line helpfile is available also.
How can I get help with the upgrade process?
For those with a current Annual Maintenance Subscription (AMS), technical help is available by contacting PRD Software.
The HelpMaster discussion board also offers community-based support
PRD Software also offer a remote installation service. Use this service for a quick, complete and pain-free upgrade experience.