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What is your ratio of helpdesk staff to supported clients?
Last Post 20 Aug 2009 12:08 AM by Rod Weir. 0 Replies.
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Rod WeirUser is Offline
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20 Aug 2009 12:08 AM  
What is your ratio of helpdesk staff to supported clients?
1 support staff for every 10 supported clients (0)
 0%
1 support staff for every 50 supported clients (1)
 12%
1 support staff for every 100 supported clients (1)
 12%
1 support staff for every 200 supported clients (1)
 12%
1 support staff for every 300 supported clients (2)
 25%
1 support staff for every 500 supported clients (1)
 12%
1 support staff for every 1000 supported clients (0)
 0%
1 support staff for every 2000 supported clients (1)
 12%
1 support staff for every 5000 supported clients (0)
 0%
Other (please specify) (1)
 12%

Time for another poll. 

How many helpdesk staff does it take to support your clients (sounds like the beginning of a joke no?)

Are you overstaffed?  Understaffed?

How do you compare with other organizations running a helpdesk?

Cast your vote and tell us a bit about your helpdesk / service desk.  To work out your ratio, use this formula

(Total number of supported clients) / (total number of support staff)

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