	Monday, May 21, 2012

Products

HelpMaster modules

What is HelpMaster?

HelpMaster is an affordable modular helpdesk software package that can be used in any sized business for helpdesk, service desk, incident, problem and change management, and other service related tasks.

Each of the modules is listed below with a brief overview of its function.

HelpMaster is well suited to IT helpdesks, facilities management, software bug tracking, complaints management, and any business that would like to log, track and manage issues of all sorts.

Affordable, powerful, flexible helpdesk

The core desktop application that allows staff to log, track, update and manage support issues. Includes the powerful template system along with Knowledge Base, Reporting, Explorer and full administrative capabilities.

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Anywhere, anytime. Web helpdesk 24x7x365

Dramatically reduce support calls to your helpdesk by allowing clients to log, view and update their own helpdesk tickets. The Web Interface provides powerful helpdesk functionality for both staff and clients over the web.

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Take control of the email inbox

Automatically convert email into helpdesk jobs with the Email Manager. Not only can it log incoming email as a new service ticket, it can also update existing helpdesk tickets when your clients email updates through to your helpdesk.

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Nothing falls through the cracks

Never miss another deadline with the Priority Manager. Create flexible and powerful rules to automatically escalate overdue helpdesk tickets and notify both staff and clients. The Priority Manager is a complete Service Level Agreement (SLA) management toolset that will keep your support services in top shape.

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Reduce system administration, simplify logon

Automatically synchronize your helpdesk client data with your Active Directory user database. A powerful, profile-based database manager for system administrators.

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Real-time job queue monitoring

Real-time monitoring of your job queue for the desktop even when you are not logged into HelpMaster. The Job Monitor will provide both visible and audible warnings whenever your workload queue changes.

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Helpdesk Roles

Features

Get the brochure pack

Did you know?

Did you know that HelpMaster is a suite of helpdesk applications that give you total helpdesk management for

The desktop
The web
Email sources
SLA and escalation management
Active directory synchronization
Crystal Reports
Database installation
Job monitor
Knowledge base

Solutions	Company	News	Helpdesk articles	Downloads and Evaluation
Helpdesk software	Contact Us	Blog	Telephone skills for the helpdesk	Download trial version
Email response management	International resellers	Discussion board	Staff to clients helpdesk ratio	Service packs
Workflow and SLA managemnt	Testimonials	Twitter	Staffing a helpdesk	On-line helpfile
Web self-service		FaceBook	How to evaluate helpdesk software	Watch video demonstrations
Knowledge base			Why use helpdesk software?
Active Directory			Use Excel for helpdesk reporting
			People Process and Technology	Purchase information

ITIL Alignment	Consultancy		Knowledge Centered Support	Product development
Incident Management	Training		Knowledge Centered Support (KCS)	Roadmap
Problem Management	Consulting
	Custom Reports
	Professional services			Latest version
				12.5.17 (17 May 2012)

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