Hi,
I believe we have found a bug with the Priority Manager. I'll explain what I did to come across this bug.
- We first created a new Priority Manager Profile.
- Under Priority Definition, we launch the helpdesk job finder and search for two values:
- Issues and Children for: Technical
- Assigned to= Technical unnassigned
- I return search criteria to the priority manager and hit close
- I hit Apply, then populate the rest of the profile. I hit Apply, then Close and the window closes.
- When I go back into the same profile, the Assigned To value has disappeared.
I have tried this for both new jobs and existing jobs. The major problem with this is that it sent out thousands of e-mails to staff members because it was not contrained to just unassigned jobs but rather every job with an issue of Technical.