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Last Post 12/9/2008 2:46 PM by  Rod Weir
Matching Active Directory users to HelpMaster Pro clients
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Rod Weir
HelpMaster development team
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12/9/2008 2:46 PM

    A while ago we received this request from a client regarding the v8 Active Directory module

    Hi guys,

    I have noticed that with the Active Directory Integration module, you cannot associate existing accounts unless there is something in AD for all the three criteria fields:

    Last name
    First name
    Work email

    Our current Active Directory account setup can satisfy the First Name and Work email requirements however we don’t use last names for many of our usernames in active directory.

    I’ve noticed that the option to select which criteria to use is greyed out, so I’m assuming all three are required.

    We're pleased to announce that we've improved the client matching process.  The new v9 Active Directory module has more matching options and the screen now looks like this.

     

    This will be especially helpful to organizations that have limited information in their Active Directory database.

    For other improvements in the module, check out this post

    Best regards,

    Rod

    HelpMaster development team
    Check out the HelpMaster roadmap


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