Hi Scott,

The list of mappings (available fields to synchronize) is limited to what is displayed on the mapping screen. Which AD field were you after? Perhaps we could include it in an update?

Best regards
Rod

Hi Rod

We're using otherTelephone in AD to store staff extension numbers. If you could add that field in a future update that would be great.


Thanks
Scott

Thanks Scott,

OK, we'll look into it - should be pretty easy to do.

Thanks for the feedback.

Rod.

Hi,

I know this is an old post, but we are trialing HelpMaster V11 and within our AD we are using under the General Tab "Office" as a cost centre for each employee.

We need to get this field updated into Helpmaster so we can charge our clients for each "call" they make.

Since the new version of HPM is there any way of getting new field mappings done from AD to HPM? Or is it still hard coded?

Cheers, Jason

Hi Jason,

Thanks for the post. I'll pass this request along to the development team and see what we can come up with.

So, the AD field is "Office"? Which HelpMaster client field do you want to map this to?

Hi Rod,

Thanks for looking into this for me. Yes the Office Field in AD under the "General" tab is the one we are using for the Cost Centre, and we would love to map that field to HelpMaster client most likely as custom field.

Kind Regards
Jason

OK, thanks for the confirmation Jason. We'll look into it.

Thanks,
Rod

Just updating this older post.

HelpMaster now has the ability to add ANY Active Directory field mapping.

Taken from the Helpfile..

Mapping additional fields / custom Active Directory fields
If you have Active Directory data/fields that you wish to import into HelpMaster, but that data type does not appear in the list of available fields, it may be possible to still import that field. The list of available Active Directory fields (the list on the left), is populated directly from values stored in a database table called "tblActiveDirectory_Fields". By updating this table with the name of the field that you wish to import, this field will then display in HelpMaster as a map-able field. For further information about this, please contact PRD Software.