EMail templates -> System Tag - Service desk software for

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Last Post 12/20/2007 5:54 PM by Rod Weir

EMail templates -> System Tag

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Helpdesker
Posts:25
Points:45

12/19/2007 7:39 PM
Hi, Now I'd really like a system tag that would hyperlink the recipeint of a correspondence template to the job details on the web module, especially as we're running AD integration. Is that possible? Ta, Peter.

Rod Weir
HelpMaster development team

Helpdesk Hall of Fame
Posts:555
Points:1017

12/20/2007 5:54 PM
Hi Peter, Good to hear you got your web interface authenticating via Active Directory. Having a hyperlinked job# within an email that will take the person straight into the web interface make a lot of sense - thanks for the idea. We're working on this one right now... Stay tuned... Best regards, Rod HelpMaster development team Check out the HelpMaster roadmap