The premier Australian helpdesk conference agenda is now available at this website

http://www.terrapinn.com/...pacrim/programme.stm

Looks like a lot of good helpdesk concepts will be discussed this year.  Interesting to see ITIL v3 being a big focus.

For anyone who is considering attending this conference, please remember that PRD Software can get you a discount.  Contact us if you're interested.  We'll be there as a vendor and we'll be bringing the latest feature release of HelpMaster Pro v8.1 which has many great new features.  We're also planning a HelpMaster Pro users group at the event, so if you haven't booked your spot yet, speak to your boss today and get yourself to the sunny Gold Coast of Australia and see why this is best helpdesk event in the country.

This is money well spent.

Best regards,

Rod