9.1 release date? - Service desk software for request catalog,

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Last Post 7/20/2009 2:48 PM by Rod Weir

9.1 release date?

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Helpdesker
Posts:11
Points:19

6/24/2009 7:55 PM
Is there any ETA on the release of version 9.1 as yet? There are a couple of good features that we really would like to start using ASAP as it will definitely increase our usability Thanks Adam

Rod Weir
HelpMaster development team

Helpdesk Hall of Fame
Posts:555
Points:1017

6/24/2009 8:46 PM
Hi Adam, Thanks for your interest. 9.1 is well on the way, but it's still a few weeks off yet. We've been reworking the new security model and it has been a little more tricky than we figured. It's just about feature complete, so we are just finishing off the testing, the documentation, the installer and final touches. Best regards, Rod HelpMaster development team Check out the HelpMaster roadmap

Helpdesk leader
Posts:40
Points:78

7/20/2009 1:57 PM
We are still on 8.0.18 but just looking at upgrading to 9. I assume from 9.0.4 to 9.1 there is a database upgrade? Just wondering if we are better of upgrading to 9.0.4 now and then to 9.1 when it comes out or waiting.....

Rod Weir
HelpMaster development team

Helpdesk Hall of Fame
Posts:555
Points:1017

7/20/2009 2:48 PM
Hi Joanne, There is a database patch going from v8 to v9, and another going from v9 to v9.1. The upgrade process isn't difficult either. You basically install the new version, patch your database and you're done. We also offer a remote service to do the whole thing for you also if you wish. As for when? We're still in the last phase of the 9.1 release. You'll notice from the page banner on this web page that we're starting to get some marketing out there for the release. Realistically, we're still a month or so away. Hope this helps, Rod HelpMaster development team Check out the HelpMaster roadmap