Hi,
We are loving email manager but definitely still have some tidying up to do around the logging of jobs that we don't want logged! They are generally information type jobs. We can't really define them within a profile (although we are encouraging people to put 'Information Only' within the message but this takes a lot of training and with a lot of people in the company we'll be waiting a while).
We are often just CC'ed in on these emails so we started to put in some outlook rules to mark the email as read (when we are cc'ed in) so that Email Manager doesn't pick it up. Only problem with this is that we don't actually log in to outlook under our helpdesk account and therefore they needed to be server side rules which don't allow things like marking it as read.
Does anyone have a way around this? We have a large volume of emails that we move to different folders etc but for a large amount they are very varied in the content they contain etc and can't be easily defined by the text content.
Is there any plans to add more ability into email manager to look at CC’ed type fields etc etc.
Thanks
Joanne