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5 Replies and 15208 Views Email Manager - Workflow patterns for processing email    15208  5 Started by  Rod Weir
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The HelpMaster Email Manager is a powerful email processing engine that can really make a big difference at your service desk.  Automate email processing by configuring 'profiles' that will process email from any source according to your needs.  Implement the following basic patterns, or use them as a starting-point and extend them into something more.  Feel free to post ideas, comments, and requests for your specific email processing needs. Pattern 1 - Log a new job / ticket...
5 15208
by  Rod WeirJump to last post
11/03/2011 7:48 PM
2 Replies and 11509 Views Emails marked as read not being picked up by Email Manager  11509  2 Started by  Rod Weir Received recently via tech support. Hi There, The Email manager doesn&39;t pick up emails which are marked as Read, is this an option or is it possible to get it to pick up emails no matter if they are marked as read or not The issue is that our helpdesk staff look at the email inbox to check that it is correctly picking things up and in advertently the first message in the list is selected and marked as read. So by checking they are causing a problem, but without checking we can...
2 11509
by  Rod WeirJump to last post
04/10/2018 12:23 PM
1 Replies and 8091 Views Email tags not working.  8091  1 Started by  David C Hi, I recently got the email service working and was poking around other areas (new to the software) and for some reason email template tags are not working. When the user gets emails they see the tag and not the actual information.  Have tested and it seems no tags are working. Please advise. Thanks, David.
1 8091
by  Rod WeirJump to last post
12/23/2016 2:40 PM
1 Replies and 8765 Views Email Manager to process unread email  8765  1 Started by  Rod Weir This was received today via tech support regarding drop-folders for auto-logging email... The issue 'By the time we drag an email down to folder e.g.  Drop here for XYZ, we have already opened it so it is read. It is a pain to go and mark it as read again every time. Is it possible to change it so we don't have to do that and it registers unread emails too' HelpMaster Support team response 'The Email Manager will only process email marked as unread. Once you open an email in Ou...
1 8765
by  Rod WeirJump to last post
09/24/2015 3:16 PM
0 Replies and 6858 Views Removing the email header in the job details section  6858  0 Started by  Rod Weir By default, the Email Manager includes the email header as part of the job details when the job is logged, so you end up with a section at the start of the job details that looks similar to this. From: Matthew Evans &91;matthewevanswizbangwidgets.com.au&93; Received: Friday, 21 February 2014 12:14:35 PM To: Support PRD Subject: Test email parser In order to eliminate this, you can build an email parser to only extract the body of the email, and not the header information. &nbs...
0 6858
02/21/2014 2:05 PM
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November 2021 release now available - New Major Version! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

May 2021 release now available - New Major Version! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...

April 2020 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

February 2020 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements with 0 replies A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...

April 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

February 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

October 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...

August 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release has some great workflow improvements, new control set fields, a new manager feature, ...

Allow staff to view all jobs, all skillgroups by Rod Weir in Installation, configuration and upgrading By default, staff members can only view and action jobs that are assigned to the skillgroup(s) that the staff member belong to.  Fine-level contr...

June 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release builds upon features and stability, particularly in the workflow, and change manageme...