Simple, transparent pricing

HelpMaster has a simple and clear pricing model.  There are no hidden features, and no product tiers - just a complete solution for your IT helpdesk and service desk needs.


Desktop licensing is concurrent. A concurrent license is consumed when an agent/staff member logs into the system. Whenever a staff member logs off, their license becomes available for another person to use.

Web Portal licensing is named (for agent/staff). Each agent/staff member that logs onto the web portal will require a named license. Named licenses can be re-allocated as your staffing changes.  Clients/customers/external users logged in via the web portal do not consume a license.

HelpMaster licenses are purchased via a monthly, or yearly subscription model. Choose a payment model that suits your budget and licensing needs. There is no minimum purchase required. During the course of your subscription, you get full technical support and all upgrades. If you decide to terminate your monthly or yearly subscription, the license for HelpMaster will become invalid and the software will cease working.

Looking for perpetual licensing?

If you would prefer perpetual licensing, with the option for an annual support maintenance agreement, please contact PRD Software.

Consulting, Training and Professional Services

PRD Software offer a range of professional services designed to maximise your investment of HelpMaster. These include installation services, consultancy, training and more. For futher details, see

On premise, or Hosted?

HelpMaster is offered as an on-premise solution.

This means you can download and install in your own environment, with total control over access, performance and redundancy.

Hosting is also available - please contact PRD Software to discuss options.

Flexible software licensing that makes sense

The licensing model also deserves mention. HelpMaster’s concurrent licensing model means we pay for what we use, not for what we could potentially use, but never do. Finally, a software vendor that understands its customers’ needs.

Chris Deegan

IT Manager - Rutledge Engineering