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Service desk software for request catalog, workflow and process orchestration

 
  • Product
    • Features
      • Help desk ticketing
      • Self-service web portal
      • Workflow Designer
      • Knowledge base
      • Email to ticket conversion
      • Active Directory
      • Queue Management
      • Helpdesk reports
      • Escalation and Alerts
      • Extending with API development
      • Communication and Colloboration
    • Solutions for
      • IT Helpdesk
      • Facilities Management
      • Feedback and Complaints Management
      • Software bug tracking
      • Accident and incident reports
      • Customer relationship management CRM
      • Business process automation
      • Human Resources
      • Enterprise Service Management
      • Email Response Management
    • Industry
      • Government Agencies
      • Educational Institutions
      • Local Councils
      • Health and Aged Care
      • Small Business
      • Insurance and Banking
      • Mining and Heavy Industry
    • ITSM Best Practice
      • IT Service Management (ITSM)
      • Request Fulfillment
      • ITIL Incident Management
      • ITIL Problem Management
      • Change Management
      • Knowledge Centered Support
    <div class="alert alert-info"><strong><em class="fa fa-download"></em></strong>&nbsp;&nbsp;<a href="/Download/Download" style="font-weight: bold; color: #386fa0 !important;">Download Trial</a></div> <p>&nbsp;</p> <div class="alert alert-info"><strong><em class="fa fa-money"></em></strong>&nbsp;&nbsp;<a href="/Buy/Pricing" style="font-weight: bold; color: #386fa0 !important;">Pricing</a></div> <p>&nbsp;</p> <div class="alert alert-info">&nbsp;&nbsp;<a href="/Resources/Get-a-1-1-demonstration" style="font-weight: bold; color: #386fa0 !important;">Get a 1-1 Demo</a></div> <div class="alert alert-success"><strong><em class="fa fa-star"></em></strong>&nbsp;&nbsp;<a href="https://docs.helpmasterpro.com/docs/release-history/whats-new-for-helpmaster-v22/" style="font-weight: bold; color: #386fa0 !important;" target="_blank">What&#39;s new for v22? </a></div>
  • Services
    • Training
    • Consulting
    • Virtual Administrator
    • Custom Reports
    • Remote installation and update service
    • Helpdesk analysis report
    • Tool Migration
  • Support
    • Get support for HelpMaster
      • Documentation / Helpfile
      • Knowledge Base
      • Support Links
      • Support terms and conditions
      • Log a support ticket
    • Updates and Service Packs
      • Upgrading frequently asked questions
      • Current Downloads
      • Product Roadmap
      • Downloads - version 20
      • Downloads - version 21
      • Downloads - version 22
    • Community
      • Blog
      • Discussion Board
      • HelpMaster reports swap shop
      • Newsletter opt-in page
    <div class="alert alert-info"><strong><em class="fa fa-phone"></em></strong>&nbsp;&nbsp;+61 2 6278 4664<br /><strong><em class="fa fa-envelope"></em></strong>&nbsp;&nbsp;support@prdsoftware.com.au</div> <p>&nbsp;</p> <div class="alert alert-success"><strong>Latest Version: 22.7.75</strong><br />Released 2 March 2023<br /><a href="https://docs.helpmasterpro.com/docs/release-history/whats-new-for-helpmaster-v22/" style="font-weight: bold; color: #379e35 !important;">Read what&#39;s new</a></div>
  • Resources
    • The HelpMaster difference
    • Help desk roles and responsibilities
    • Why Help Desk Software
    • How to evaluate help desk software
    • Testimonials
    • Helpdesk Bingo
    • Get a 1-1 demonstration
    • End User Licence Agreement (EULA)
    • System Requirements
    • On Premise Helpdesk Software
  • Company
    • About PRD Software
    • Contact PRD Software
    • Partners and Resellers
    • Company TimeLine
    • Jobs
  • Download
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    • Pricing
    • Annual Maintenance Subscription
The PRD HelpMaster newsletter contains general news and information about helpdesk and service-desk best-practice, and how ITSM related principles can be used with HelpMaster.

Previous Newsletters

Service Desk Projects for Remote Workers - April 2020
End of year Service Desk Project - December 2019
Enterprise Workflow Approvals - PowerBI Dashboards
Human Resources On-boarding for new users - Build Business Process
Add a checklist to your workflow - Upgrading HelpMaster
Web Portal for self-service.  Workflow break object - Enterprise Service Management

See HelpMaster for Yourself

The best way to see all of these features in action is to evaluate HelpMaster for yourself, or if you don't have time let us do a live web-presentation of HelpMaster for you and your team

Download evaluation
Get a personalized demonstration

About HelpMaster

HelpMaster is an affordable, flexible and powerful help desk and ITSM toolset that is used around the world by companies to streamline business services and customer support. HelpMaster is developed by Australian company PRD Software since 1996.

Features
  • Help desk software
  • Self-service web portal
  • IT Service Management Software
  • Business Workflow Designer
  • IT Change Management
  • Knowledge Base
  • Email to ticket automation
  • ITSM Features
Product
  • Download trial
  • Pricing
  • Why HelpMaster?
  • Why help desk software?
  • Testimonials
  • On-premise helpdesk software
Support
  • Support home
  • Knowledge base
  • What's new
  • Updates
Company
  • About
  • Contact us
  • Professional Services
Contact Us
+61 2 6278 4664
  • Address: PO Box 4028 Hawker 2615 ACT Australia
  • Email: support@prdsoftware.com.au

Australian Made

 

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