Service Management Software for Finance, Insurance and Banking
Finance, insurance and banking organizations operate in an industry where compliance, process and delivering effective customer support is not only expected, but also legislated. This puts them in an ideal sector where they can realize the benefits of ITSM and help desk software.
The best-practice support operations that have traditionally been the utilized in information technology, are now being considered and implemented by other departments and work-groups within larger organizations, including the financial and banking sector. Enterprise service management is now having a positive effect in areas such as human resources, facilities management, complaints and feedback management, legal and policy as well as general day-to-day business operations.
HelpMaster delivers functionality in all each of these areas, which is why it is being used in many financial institutions across the globe.
Trust and security is built around transparency and accountability. By logging, tracking and recording all aspects of a service ticket, any organization can improve their overall efficiency and trace-ability. Service Management software such as HelpMaster is purpose built for this. Each ticket/incident/problem/change that is logged into the system can be configured to have a full workflow that underpins the business operations and process that take place. Nothing slips through the cracks.