Hi Joanne, thanks for reporting this. I've logged this issue for investigation. You should be receiving an job confirmation email shortly.
Rod

What's the outcome of this. I've had this happen, too.

Hi Muser, can yo u please confirm which version of HelpMaster is doing this?
Thanks,
Rod

We are currently doing some testing on this and have not been able to reproduce it in v9.

v9.0.2.406

edited to add: any comments between the reply lines get added but not the attachment. Is it because I'm discarding outside the reply lines even though 'always add attachments' is selected?

 

thanks.

Hi Muser, thanks for the additional info. We're still testing this, but unable to reproduce it. When an action is added to an existing job, any attachments are added to the action (action log) rather than the job itself. Can you confirm that this isn't happening for us please?

Thanks,
Rod

The text is added to the action details within the job and the attachment only displays if you click the paperclip for that relevant entry in the action log. I just retested the scenario because I didn't think to try the action log entry itself. So, good to know I can go there.

Hi Muser, so the attachments are getting picked up and added to the action?

We've been tossing around the idea of redesigning the attachments handling for a while now. One option would be for all the attachments for a job to be in a common screen. Perhaps another idea would be to have a setting on the Email Manager to specify whether the attachment is associated with the action, or the job.

Best regards,
Rod

i just wish they would display inline as an image within the job but I can see how that could be impossible.

Ah! Now you've thrown down the challenge!

Embedded images within a rich text / HTML field. Sounds interesting. Definately do-able, however we'll have to have a good think about the implications of this throughout the rest of the modules. I'll add this to our list.

Best regards,
Rod

That would be great, Rod.

cheers