Hi,
We have a lot of emails received by our helpdesk that are related to windows services not working or similar type emails. The helpdesk will keep receiving these emails many many times until the service is fixed. We need a way of logging the job once and not 1 hundred times!
Can anyone think of something we can do? Happy to use some windows rules as well but not sure how to only log one. Currently we just move them all somewhere else but then the thing never gets fixed and we don't log something until a user complains!
Any ideas would be most welcome!
Thanks
Joanne