Hi Joanne,

Thanks for explaining the situation.

Regarding the shortcut, there no switch that you can use, but perhaps you could tweak the XML file that HelpMaster uses to connect to the database.

Have a look at the file "C:\ProgramData\PRD Software\HelpMaster Pro 9.1\HelpMaster Pro Application Settings.xml".  This is a Vista / Windows 7 file path.  For XP machines, try C:\Documents and Settings\All users\Application Data\

HelpMaster reads this file every time it starts.  This is where it gets the last logged on user, as well as the database connection.

The XML element called "Desktop" contains all of the configured database connections, last logged on user and last logged on database. It might be possible to manipulate this file with a logon script for each of your users so that they automatically point to the correct database.  You'll need to update the following attributes.

setting id="LastUserID" value="HMP LogonID goes here"  (Change the value to match the person that just logged on.)
setting id="LastConnectionIndex" value="2"   (Change the value to match the desired database connection)

I don't have a lot of Citrix knowledge, but can't this file be added to the user profile so that they get served out their own version of this instead of sharing it with everyone else?

Hope this helps.

Rod

 

Thanks we'll try this - I'll keep you posted!