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Forums Discuss HelpMaster Using HelpMaster
Last Post 4/8/2008 7:23 PM by  Rod Weir
Trial login details
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nimjim82
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2/3/2008 2:06 PM

    hi does anyone know wat the trial username and password is ? i have installed the software but have yet to be notified of the username and password.
    Scott McRae
    HelpMaster sales
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    Helpdesker
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    2/3/2008 4:14 PM
    Hi Nimjim and welcome to the HelpMaster Pro discussion boards!

    The user name is "evansm" or "admin" with no password on either. What industry are you in? Feel free to send me an email with your contact details to sales@prd-software.com.au so I can give you a call.

    Regards,

    Scott
    shummel
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    4/8/2008 10:36 AM

    OK, what is the REAL user name and password to try the version 8.0 trial I just installed
    Rod Weir
    HelpMaster development team
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    4/8/2008 3:22 PM
    Hi shummel,

    Once you have the HelpMaster Pro logon screen visible, you should be able to logon with the following

    Username : ADMIN

    The password is blank, so just press enter and you should log on. If not, please let us know what is happening so we can help.

    Best regards,
    Rod
    HelpMaster development team
    Check out the HelpMaster roadmap
    Scott McRae
    HelpMaster sales
    Helpdesker
    Helpdesker
    Posts:30
    Points:44


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    4/8/2008 3:26 PM

    Shummel,

     

    Welcome to the HelpMaster Pro discussion board! The REAL username is as above - evansm or admin.

    Leave the password blank. Make sure you check the "Populate with sample data" checkbox when creating the sample database (with the Database and Reports wizard).

    The last thing to check is under the Database tab on the login screen. Ensure you have the sample database in the list and select it. If it's not there after you have created it, click the 'New' button and follow the prompts to create a new connection to an existing database.

    Please feel free to send me an email with your contact details so I can arrange a demonstration or help you get your help desk up and running.

     

    Have fun!

    Scott
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