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Forums Discuss HelpMaster Wishlist
Last Post 10/14/2008 6:04 PM by  Ross S
Extra Priority Manager function
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Scott McRae
HelpMaster sales
Helpdesker
Helpdesker
Posts:30
Points:44


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10/14/2008 5:07 PM

    Hi everyone,

    One of our valued clients has made a great suggestion for enhancing our Priority Manager.

    It currently has a check box under the frequency tab labeled "Only run within working hours".

    His suggestion is to have another check box under this tab, labeled "Only run OUTSIDE of working hours".

     

    What are your thoughts, can you see this being useful? What environments do you think this could be used in?

     

    Thank you all for your great suggestions and feature requests. Keep them coming in, we need to keep the dev guys busy, otherwise they start twitching...

     

    Scotty
    Ross S
    PRD Staff
    Helpdesker
    Helpdesker
    Posts:9
    Points:23


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    10/14/2008 6:04 PM

    I think this is a great idea, the more options the better.

    What about a custom option so the profile can be made to only run between set hours. When someone is on-call and you want them notified of new incidents you can turn a profile on or off, but when it is a regular event it would be good to schedule the profile to only run between certain times.

    Ross
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