PrevPrev Go to previous topic
NextNext Go to next topic
Forums Discuss HelpMaster Email Manager
Last Post 9/15/2008 9:24 PM by  Beth S
Email Manager - Moving Email to Folder and Emailing Someone
 2 Replies
AddThis - Bookmarking and Sharing Button
Sort:
You are not authorized to post a reply.
Author Messages
helpdesk@ntsolutions.com.au
New Member
New Member
Posts:3
Points:7


--
9/9/2008 4:13 PM

    Hi,

    I have upgraded to V8 and in the process of setting up some workflows with the email manager. I am able to setup so that when it manages the inbox it moves a email with set keywords to a folder, but what I am looking for is to move an email to a folder but also forward the original email or an customisable field to email another contact/email address.


    Is that possible with helpmaster? If so how can i set this up?

     

    Cheers,
    Alex
    Scott McRae
    HelpMaster sales
    Helpdesker
    Helpdesker
    Posts:30
    Points:44


    --
    9/10/2008 9:23 PM

    Hi Alex,

    Everything is possible with HelpMaster Pro!

    Will the recipient of the forwarded email always be the same person/address?

    Do you mean by "a customisable field to email another contact/email address" that in the email manager profile, perhaps in the "Post processing" options, a field saying "Forward to:....." would be helpful?

    Let me know if I've missed the point.

    Scotty

     
    Beth S
    Helpdesker
    Helpdesker
    Posts:12
    Points:26


    --
    9/15/2008 9:24 PM

    It looks to me like you are really talking about Email Templates.

    The Email Manager will need to select a Job Template linked to an Action Template that is set up to send emails.

    The Action Template then needs to be linked to an Email Template which has been created with the system tag Incoming Email / IncomeEmail_Message or subject etc.

    Unfortunaltey I dont have access to a functional install of Outlook so I cannot test this for you to make sure my logic is correct.

    Let me know how you go!

    Cheers

    Beth
    You are not authorized to post a reply.

    Forums Discuss HelpMaster Email Manager
    New version - HelpMaster v24 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

     New version - HelpMaster v23 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

     March 2023 v22.7 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

     July 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

     June 2022 v22.2 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...
    RE: Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting Hi SR, Thanks for the post. Yes, the PowerBI reports for HelpMaster have been well received. Download the latest version, from here. https://www...

     RE: Use PowerBI for HelpMaster dashboards by Scenic_Rim_IT in Reports and reporting Hi Rod - just wondering how PowerBI reports are going? Any chance you have a beta/pre-release version we can help test for you?...

     New version - HelpMaster v24 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

     New version - HelpMaster v23 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

     March 2023 v22.7 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

     July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

     June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

     February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

     November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

     May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...