Reduce the cost of running your Help Desk
using Email Manager and Priority Manager
Full day courses at just $390 per student per course!
PRD Software will be touring the country to bring these affordable courses to your city. This greatly reduces the cost to you, so that you can improve your HelpMaster Pro skills and introduce new efficiencies to your Help Desk.
Sydney - Melbourne - Brisbane - Canberra - Perth
Implementing Email Manager
Email Manager is a powerful tool to manage your Help Desk inbox; freeing up considerable support officer resources. This course will teach you how to configure Email Manager to save time managing emails. The course includes workshops, discussions and a variety of scenarios you may not have even considered. Lunch and manual provided.
Download Outline (note, this outline states half a day, it will actually be one day)
Implementing Priority Manager
Priority Manager automates your Help Desk; managing escalations and SLAs, reducing admin overheads and proactively performing essential as well as routine activities. This course will teach you how to configure Priority Manager to control workflow, send alerts, automate information sharing, update Jobs and so much more. The course includes workshops, discussions and a variety of scenarios. Lunch and manual provided.
Download Outline (note, this outline states half a day, it will actually be one day)
Book now as places are limited.
Canberra
Imp. Email Manager: Tues 24th Feb
Imp. Priority Manager: Wed 25th Feb
Location: London Circuit, Canberra
Times: 9.30 am - 5.00 pm
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Melbourne
Imp. Email Manager: Tues 3rd March
Imp. Priority Manager: Wed 4th March
Location: Bourke St, Melbourne
Times: 9.30 am - 5.00 pm
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Sydney
Imp. Email Manager: Tues 10th March
Imp. Priority Manager: Wed 11th March
Location: Elizabeth Plaza, Sydney
Times: 9.30 am - 5.00 pm
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Brisbane
Imp. Email Manager: Tues 17th March
Imp. Priority Manager: Wed 18th March
Location: Astor Tce, Brisbane
Times: 9.30 am - 5.00 pm
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Perth
Imp. Email Manager: Thurs 19th March
Imp. Priority Manager: Friday 20th March
Location: St Georges Tce, Perth
Times: 9.30 am - 5.00 pm
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Other cities and centres may be included based
on demand. Register interest