Thanks Suman,

In regards to Scenario 2 I will need to do some more testing in order to gain a better understanding of how it works in terms of timeouts, I will put forward any questions once I know more.

But.. before I do that, in relation to changing the timeout period, I do remember reading in the help file or somewhere that this setting is stored in the database and whilst this is stored in the database for Helpmaster, there must be some mechanism that changes this setting in IIS when the change is actioned in the database I am assuming? Can the change in whichever table this value is stored be done by the Web Administration or other Helpmaster GUI application or does the value have to be changed manually using a SQL tool?

As mentioned earlier, from v9 onwards the HelpMaster Pro Web Admin does not allow manipulating IIS session timeout setting anymore. You can do it by either providing a timeout value for "sessionState" setting in your Web.config file or via the Application Configuration screen in IIS (defaults to 20 min). The only reference to session timeout discussion I could find in the help file is: "The Web Module -> Installation and configuration -> Step 4... -> Performance configuration suggestions".

Note that, in case you are using IIS 6, the session timeout period might be interfered by process recycling. In that case you'll have to update that setting or turn it off altogether (here's an informative discussion on this: "http://blogs.msdn.com/b/david.wang/archive/2005/09/19/why-do-i-lose-asp-session-state-on-iis6.aspx" ).