PrevPrev Go to previous topic
NextNext Go to next topic
Forums Discuss HelpMaster Bugs!!!
Last Post 10/13/2009 6:09 PM by  Suman Das
Web licences not being revoked on deletion of user
 2 Replies
AddThis - Bookmarking and Sharing Button
Sort:
You are not authorized to post a reply.
Author Messages
Adam Faorlin
Helpdesker
Helpdesker
Posts:11
Points:19


--
10/11/2009 3:23 PM

    Not sure if this is a bug or just how the client manager has been designed.

    If a user with a web licence is deleted the web licence count that can be seen in the top right corner of the client search screen does not increase by one. If you then go into a user and check the web licence count shown there it also does not refect a licence increase.

    Manually revoking a licence before deleting seems to work fine, but it would be nice if a user could be removed and web licences revoked all in the one action

    Adam Faorlin
    Helpdesker
    Helpdesker
    Posts:11
    Points:19


    --
    10/11/2009 3:24 PM

    Oh and is there a way to try to get these licences back that may not have been revoked?
    Suman Das
    HelpMaster development team
    Helpdesker
    Helpdesker
    Posts:18
    Points:18


    --
    10/13/2009 6:09 PM
    Hi Adam,

    I've verified that deleting a client with web licence does in fact revoke her web licence and increase the available web licence count even though this information does not get refreshed on the client search screen. When you grant/revoke a licence from the client details screen you should get the up-to-date licence count. We will look into the issue of refreshing the licence count information in future.
    HelpMaster development team.
    Have you seen what's new in v12.0 yet?
    You are not authorized to post a reply.

    Forums Discuss HelpMaster Bugs!!!
    New version - HelpMaster v24 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

     New version - HelpMaster v23 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

     March 2023 v22.7 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

     July 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

     June 2022 v22.2 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...
    RE: Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting Hi SR, Thanks for the post. Yes, the PowerBI reports for HelpMaster have been well received. Download the latest version, from here. https://www...

     RE: Use PowerBI for HelpMaster dashboards by Scenic_Rim_IT in Reports and reporting Hi Rod - just wondering how PowerBI reports are going? Any chance you have a beta/pre-release version we can help test for you?...

     New version - HelpMaster v24 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

     New version - HelpMaster v23 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

     March 2023 v22.7 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

     July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

     June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

     February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

     November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

     May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...