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Forums Discuss HelpMaster Bugs!!!
Last Post 4/15/2008 4:30 PM by  Rod Weir
Logon Denied when opening admin apps
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ITMetro
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4/15/2008 3:55 PM

    Hi

    When I login to Email Manager Admin or Priority Manager Admin when there is a full complement of staff logged into the Helpdesk appliction, I am denied login to the admin application

    The error is "You cannot logon to HelpMaster Pro at this time. The maximum number of concurrent logins has been reached." Then I have to log out of my Desktop application so I can log into the Admin application. This is a real pain.

    It would be nice to be able to log into an Admin application without the licensing issue - after all - I'm not working on any jobs, just accessing profiles etc

    Thanks

    Al.
    Rod Weir
    HelpMaster development team
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    4/15/2008 4:30 PM

    Hi ITMetro,

    Another good point.  I'll see what we can do about this.  In the meantime, you can access the Priority Manager and Email Manager via the "HelpMaster Pro Modules" if you are logged on as an administrator.  Access via this method from within the Desktop application does not consume another licence.

    Hope this helps.

    Rod

    HelpMaster development team
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