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0 Replies and 5034 Views Information regarding the HelpMaster API (START HERE)    5034  0 Started by  Rod Weir Information regarding the HelpMaster API The HelpMaster API is a programming interface, written in Microsoft Visual Basic.NET and is implemented as a .dll file.  The API contains a rich object model that exposes properties and methods that will allow you to perform the following operations. Log new jobs Update existing jobs Create new actions Currently the API has been designed to write data into the HelpMaster database, not read from it.  This means that that the API is usefu...
0 5034
09/23/2009 11:02 PM
4 Replies and 9542 Views Entity Custom Fields  9542  4 Started by  Drew Goodwin Hi, In our HelpMaster installation Sites have a number of custom fields defined. When I load a Site through the API and I access the Site.CustomFields collection I see none of them. If I try to set one of the custom fields using SetTextBoxValue(PKID of the custom field definition, custom field value), then I get an exception - which is understandable as I would imagine SetTextBoxValue() updates the in-memory value of an item in Site.CustomFields. Is there something else I need to do to have cu...
4 9542
by  Scott WardJump to last post
08/16/2011 12:22 AM
3 Replies and 6110 Views V10 - Changes to schema  6110  3 Started by  Ben Harrison Hi I'm going through the process of modifying the code I had written to show users jobs and to let them create new ones. Based upon my initial findings, 1) the schema has changed in version 10 and 2) some of the methods have changed prototypes. Where do we get the latest help file and/or sample code from As an example, the following line of code now causes an error newJob.Attachments.Add(attachment.File, attachment.FileName, attachment.FileName, settings.AttachmentTypeID); Error&160;2&...
3 6110
by  Scott WardJump to last post
10/05/2010 10:17 PM
0 Replies and 4450 Views Roadmap update - Create new clients  4450  0 Started by  Rod Weir Hi everyone, Just a quick note to let you know that we're currently working on including the ability to create and edit clients for the next release of the API.&160; Included will be a few lookup functions to determine simple information about the clients. If you have any ideas about this part of the API, please let us know now. Best regards, Rod
0 4450
11/18/2009 3:11 PM
0 Replies and 4438 Views Emailing, Email Templates and Action templates with email templates  4438  0 Started by  Rod Weir As of v9.1, the API does not have any emailing capabilities. This means that when you use an Action template (either directly, or via a Job Template that contains an Action Template), any Email Templates associated will not be applied, and no email will be sent.&160; Email functionality may be somthing that will be included in future releases of the API A work-around is to use the Priority Manager to send email and apply action templates (which also send email if Email Templates are linked t...
0 4438
10/22/2009 11:40 PM
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July 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

June 2022 v22.2 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

February 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

November 2021 release now available - New Major Version! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

May 2021 release now available - New Major Version! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...

July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...

April 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

February 2020 release now available by Rod Weir in Announcements A new release of HelpMaster is now available! For a list of the major new features of v20, see  https://www.helpmasterpro.com/Support/Updates-...

December 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses mainly on stability, with an important fix for the Email Manager if using IM...

Adjust the date range for displaying closed jobs in Explorer by Rod Weir in Using HelpMaster From tech support today... By default, the Explorer screen displays closed jobs that were closed in the previous month.  This interval can be ...

October 2019 release now available by Rod Weir in Announcements A new release of HelpMaster is now available.  This release focusses on workflow stability, enhancements and other fixes. For a list of the ma...