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2 Replies and 8663 Views Shortcut Keys for Adding Progress Notes  8663  2 Started by  Menard Butac Hi Everyone, My first post and it&39;s a wish list! Is it possible to have a shortcut key in adding progress notes There may be a need to add an additional field (job ) in the action details. This is so it could go directly to the correct job number instead of selecting it from the ticket explorer.
2 8663
by  Menard ButacJump to last post
4/10/2014 10:27 AM
1 Replies and 9190 Views Configurable custom queues  9190  1 Started by  Itro Hi Guys, I have just recently started using custom queues.  I think they&39;re great.  One thing I would like to see is to be able to set on a per queue basis, whether closed jobs remain in the custom queue or are automatically removed.  Some queues I need to be able to see cases that have already been closed, other queues they just clutter the queue.  Being able to configure this per queue would be a great feature.
1 9190
by  Rod WeirJump to last post
2/20/2014 11:58 AM
1 Replies and 8240 Views Contact view from Job  8240  1 Started by  Itro Would love it if there was a single click access to the primary client for a job and to the primary site of the job from the window control - ie. where the print button and the quick actions are.  We view client and site details often.  It would be really handy if it was a single click action from any location within the job.
1 8240
by  Scott WardJump to last post
11/20/2013 2:56 PM
1 Replies and 8100 Views Credit stop for sites  8100  1 Started by  Itro Hi Guys,   We have a few clients who are on credit stop  (doesn&39;t everyone).  We would love it if there was a way to flag sites in Helpmaster so that whenever we viewed that site we would be informed they&39;re on credit stop - even better if we could flag a parent site and the child sites would be also marked.  It should also prevent us logging cases for them.  Any ideas if there&39;s functionality for this already somewhere or if it&39;s something that can be ...
1 8100
by  ItroJump to last post
6/25/2013 10:53 PM
1 Replies and 7819 Views Email Manager workflow enhancements and requests  7819  1 Started by  Rod Weir Received via tech support recently.... Would you have recommendations regarding the following: Keeping a closed ticket in the status closed. We have an issue that the ticket is reopening when the customer replies with the ticket number. I created a profile that would close a ticket when a keyword is entered. However, when the customer replies to the email, the event I see is "the action template would close the job when it is already closed"   Also, would there be a way to...
1 7819
by  ItroJump to last post
1/2/2013 9:10 PM
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