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Forums Discuss HelpMaster Wishlist
Last Post 2/10/2009 4:55 PM by  Rod Weir
Our 6 digit helpdesk job numbers not displaying
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Joanne Crang
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2/8/2009 4:26 PM

     

    Since our HD numbers have gotten larger - they are now 6 digits, it would be good if we could get the ‘Find Job’ text box made a wee bit longer – maybe to  fit in a couple more numbers
     
    The first digit disappears when we enter it in the Find Job.
     
     
    Rod Weir
    HelpMaster development team
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    2/8/2009 8:16 PM

    Hi Joanne,

    No problem - we can stretch it out a bit. Does that mean that you've got over a hundred thousand jobs logged in your system, or is it simply a numbering convention that's pushed it out like this?

    Sometimes companies like to use the year + the job number.

    eg.

    20080001 = First job logged in 2008
    20080010 = 10th job logged in 2008
    20090001 = 1st job logged in 2009

    etc.

    You can use the "Set next job number" feature in the system administration > database tab to achieve this..

    Best regards,

    Rod

    HelpMaster development team
    Check out the HelpMaster roadmap
    Joanne Crang
    Helpdesk leader
    Helpdesk leader
    Posts:40
    Points:78


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    2/9/2009 10:58 AM
    Thanks.

    We started at number 1 at the beginning of 2002. Don't think we've ever skipped any! Our helpdesk is kept pretty busy.
    Rod Weir
    HelpMaster development team
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    Posts:555
    Points:1017


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    2/9/2009 1:12 PM
    Wow, that's a lot of work! Thanks for the info.
    HelpMaster development team
    Check out the HelpMaster roadmap
    Rod Weir
    HelpMaster development team
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    Posts:555
    Points:1017


    --
    2/10/2009 4:55 PM

    Joanne,

    Quick update on this.  We're just about to release a maintenance release that includes this minor adjustment.  How does this look?

     

    By my calculations, at your current rate of logging jobs, this should be good enough until about the year 2873!

     

    Best regards,

     

    Rod

    HelpMaster development team
    Check out the HelpMaster roadmap
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