One of my team started to experience problems with his 9.0.4 installation on XP Proff. He has been using it happily for a long time but now each time he starts the app error 5 is shown. Tried the "email helpmaster" option from the error screen but it did not work. then emailled it manually to [PRD]  yesterday but have not received an answer as yet.

Tried uninstall and re-install but to no avail

Can you help.

Timo

Error Number: 5

Product: DeskTop

Error Description: System.Xml.XmlException: Root element is missing.

   at System.Xml.XmlTextReaderImpl.Throw(Exception e)

   at System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo(String res)

   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

   at System.Xml.XmlTextReaderImpl.Read()

   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

   at System.Xml.XmlDocument.Load(XmlReader reader)

   at System.Xml.XmlDocument.Load(Stream inStream)

   at HMP.Common.Functions.clsXMLParser.GetString(String p_strXMLPath, String& p_strKey, String p_strDefaultKeyValue)

   at HMP.Logon.d.a()

   at HMP.Logon.clsLogOn..ctor(enumProductType ProductType)

   at HMP.Logon.clsLogOn..ctor(enumProductType ProductType, SecurityIdentifier p_objUserSID)

   at HMP.Desktop.x.b()

Error Source: hmp.HMPFamilySuite.HelpMasterProLogon

Dll Version Info: PRDErrorTrap = 9.0.4.434;  HMP.Desktop=9.0.4.434;HMP.Common.Gui.Forms=9.0.4.434;HMP.Framework=9.0.4.434;HMP.Logon=9.0.4.434;

DB Version Info:

SQL Version Info:

Windows Version:

Memory Info: Free Physical Memory 46% (241 MB \ 523 MB)

When: 20/10/2009 11:56:23 AM

Been: hmp.modMain.StartHelpMasterPro;hmp.HMPFamilySuite.DoHMPSuiteCommonObjectsInstantiation;hmp.HMPFamilySuite.HelpMasterProLogon;