I made it worse! I thought I would delete the 3 users and try again and see if it would automatically create the HelpMaster user when running the profile through the sync options. It's creating other new accounts but not these same 3?? This is from the log:

ID: 127
Date Logged: 04/13/2016 2:26:29 PM
Description: There are multiple HelpMaster Members linked to the same Active Directory user account
This is cause by either duplicate HelpMaster Members or too broad a search in an Active Directory profile
To fix this issue open the Active Directory Profile Administration screen and go to the 'Duplicate Members' tab
Log Type: Warning

No duplicates were created? Or the 3 users? If I manually create them in HelpMaster they cannot log in - "the user name you have entered for 'asavoie' is invalid"

Help!

I found this in the log - A .NET Framework error occurred during execution of user-defined routine or aggregate "geography"

Any help?

Hi Anne, sorry to hear you are having problems. All HelpMaster (HM) modules including the AD Module use the .Net Framework v3.5 SP1 so 1st make sure that you have that framework enabled on the server hosting the HM AD service. Note that .Net 4.x Framework is not backward compatible so you will have to enable both frameworks if you also use 4.x for any apps. For OSs > 2008 R2 they are available from Roles & Features of Server Manager.

If the above is all well then chances are that you have 3 "deleted" duplicate clients in your HM database that aren't actually visible from the HM Desktop causing the duplicate error in the log. In this case we will need to run some SQL script to locate and correct this problem. I will contact you directly by email to send you the details for this solution.

Hi Dennis,
Your directions helped me fix 2 of the 3 users. I have one that keeps getting the following message:
The user name you have entered for user 'mlandry' is invalid.

The user looks fine in HelpMaster and when I tried running the AD profile in HelpMaster and it reported:
ID: 3049
Date Logged: 04/21/2016 8:22:58 AM
Description: Client was successfully updated. Client Name = Michael Landry (mlandry) , WindowsUPN = mlandry@CWCENTRAL.internal, distinguishedName=CN=Michael Landry,OU=Central Site,DC=CWCENTRAL,DC=internal
Log Type: Member Updated

Still can't log in?

Thanks,
Anne