v9.0.2.406

edited to add: any comments between the reply lines get added but not the attachment. Is it because I'm discarding outside the reply lines even though 'always add attachments' is selected?

 

thanks.

Hi Muser, thanks for the additional info. We're still testing this, but unable to reproduce it. When an action is added to an existing job, any attachments are added to the action (action log) rather than the job itself. Can you confirm that this isn't happening for us please?

Thanks,
Rod

The text is added to the action details within the job and the attachment only displays if you click the paperclip for that relevant entry in the action log. I just retested the scenario because I didn't think to try the action log entry itself. So, good to know I can go there.

Hi Muser, so the attachments are getting picked up and added to the action?

We've been tossing around the idea of redesigning the attachments handling for a while now. One option would be for all the attachments for a job to be in a common screen. Perhaps another idea would be to have a setting on the Email Manager to specify whether the attachment is associated with the action, or the job.

Best regards,
Rod

i just wish they would display inline as an image within the job but I can see how that could be impossible.