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3 Replies and 6989 Views Knowledge base Article Automatic ID  6989  3 Started by  Liam Matthews &160;just a thought, &160; when you log a job it assigns it a nomber when you make a KB you have to assign your won number &160; can this be changed, when you have lots or articles it becomes frustrating to work out what the next number should be
3 6989
by  Rod WeirJump to last post
10/4/2011 5:47 PM
0 Replies and 4807 Views Billing, billing time and expense  4807  0 Started by  Rod Weir Received recently via tech support... &160; Currently, when our engineers add an action to a job, I have the action template set to turn on the ‘is billable’ field in the billing tab. I don’t believe that I can control the “manually enter time and cost” checkbox from a template Our problem is that if an engineer forgets to go to the billing tab and enter the correct billing time, there is nothing to stop the job from being saved. Eg, engineer goes on site and does a 5 hour job. He...
0 4807
8/30/2011 12:39 AM
0 Replies and 4977 Views Custom Reports, Filters and upgrades  4977  0 Started by  Itro Hi Guys, As you know, we have a few custom reports that we use here at itro.&160; I wanted to get them to work with the filtering that the helpmaster user interface has so I&160;logged into the database and manually added entries for the files to the reports section of the database.&160; This way,&160;Helpmaster lets me filter the data that is displayed in the reports using its UI&160;controls.&160;&160;We use this for monthly invoicing, reporting case logs to our clients, asset reportin...
0 4977
7/27/2011 12:03 AM
0 Replies and 4706 Views Move action to another job  4706  0 Started by  ITMetro Occasionally an action is input against the incorrect job. It would be nice to be able to move/reassign an existing action to another job.
0 4706
6/15/2011 8:00 PM
2 Replies and 7103 Views Time since last action  7103  2 Started by  Timo dlvw Currently, via the field chooser, we can display the age of the job but it is better to show the 'age in working days' what I would like is the 'time since last action' but in working days again. Currently the 'time since last action' is absolute time and ignores the working or office hourse that I have configured. As such this metric does not bring that much value. just want to show: - Date Logged - Age in working days - Time since last action
2 7103
by  Rod WeirJump to last post
6/14/2011 2:03 AM
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Forums Discuss HelpMaster Wishlist
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New version - HelpMaster v24 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

 New version - HelpMaster v23 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

 March 2023 v22.7 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 July 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

 June 2022 v22.2 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...
RE: Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting Hi SR, Thanks for the post. Yes, the PowerBI reports for HelpMaster have been well received. Download the latest version, from here. https://www...

 RE: Use PowerBI for HelpMaster dashboards by Scenic_Rim_IT in Reports and reporting Hi Rod - just wondering how PowerBI reports are going? Any chance you have a beta/pre-release version we can help test for you?...

 New version - HelpMaster v24 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

 New version - HelpMaster v23 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

 March 2023 v22.7 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

 June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

 November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

 May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...