Professional services
PRD Software offer a range of professional services to support HelpMaster. This include both on-site and remote services that include:
- Environment preparation and installation of HelpMaster
- Data conversion and importing from other systems
- Configuration of HelpMaster to a fully operational system
- Further configuration to support advanced business operations
- Custom report generation and database query design
- API integration with other systems and processes
- Training and user education
- Industry training for ITSM / ITIL and others (provided via our training partners)
Training for HelpMaster
Maximize your investment of HelpMaster with training and professional services for your team. Our comprehensive range of training courses are designed to assist staff and clients with the implementation and on-going maintenance and configuration of HelpMaster. Our training is flexible enough to accommodate delivery on site at your convenience to reduce time spent away from work by staff.
Helpdesk and ITSM Consulting
Evaluating software involves more than just reading about it or hearing from others. Experience it firsthand by downloading a fully operational trial version of HelpMaster.
During this trial period, you’ll have access to our sales, support, and technical expertise.
Our definition of a successful evaluation isn’t solely based on whether you ultimately choose to use HelpMaster. If you find that HelpMaster aligns with your needs, that’s fantastic—we’re excited to work with you going forward. Conversely, if you determine it’s not the right fit, that’s perfectly fine too. It makes sense that a product must be mutually beneficial to both parties to be effective.
Your evaluation journey matters to us, and we’re committed to ensuring it’s a valuable experience
Virtual Administrator
HelpMaster Managed Services is a professional service designed to ensure that your implementation of HelpMaster is always running at peak efficiency. HelpMaster Managed Services is a 12-month consultancy package where PRD Software will provide the day-to-day administrative functions as well as more involved tasks via either remote access, or on-site personnel, depending on your requirements.
Remote Installation and upgrade
Get your next upgrade done quickly, correctly and hassle-free. PRD Software, the makers of HelpMaster offer a remote installation and upgrade service which includes a complete upgrade of your HelpMaster system. Our expert support personnel will install the latest version, patch / convert your database, upgrade your services, configure your HelpMaster web server, and do a general health-check.
Why use up your valuable time performing an upgrade yourself, when you can have the company that makes the software update your environment and tune it to run at peak efficiency?
Custom Report Development
Need a new report, or want to tweak an existing report? Perhaps you’re looking for an enterprise-wide PowerBI dashboard, or maybe just after a specialized report that aggregates data from several sources. Our report developers are here to help!
