Why stop at the IT Helpdesk? HelpMaster can be used for request fulfilment, knowledge publishing and workflow for the whole business. Enterprise Service Management or ESM is the modern way to provide employees and customers of a business with the digital tools to interact, request services from and find information about a service, organization or policy.
Build a request catalog that can be used for HR, Facilities Management, Policy areas, Complaints management, general feedback, travel and booking and much more.
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Still using paper-based forms, spreadsheets, or form hacks for common business services?
Consolidate and re-design your processes and deliver a customized and integrated smart form in a browser to allow clients and staff to request services, provide informaiton and work with your internal teams. Use across multiple departments, workgroups and business operations.
Build a web request portal that can be used by each part of the business where staff and clients can request services, report issues and lodge information.
Create, curate and publish knowledge and articles that are relevant to different parts of the business. Staff and clients can browse articles, use for self-help and request further information.
Convert forms into digital smart-forms that allow you to capture exactly the information your business requires for each process, request and job.
Forms can be re-used in different service-catalog items which helps you develop solution fast and effectively.
Approvals form a key part of many business processes. Build single, or multi-staged approvals into any workflow or process and have full transparency into tracking, feedback, dates and times and more. Once approvals have been accepted (or rejected), kick off other processes and automatic events to progress the workflow.
