Done.

Check out the screen shot of v9.

 

Thanks for the great suggestion.  We're ready for the next one! ;-)

 

Best regards,

 

Rod

Would this feature work better if the AD integration tool mapped AD OU’s to the site field for a helpmaster client?

For lazy or efficient AD administrators (depending on which way you look at it) they would not have to maintain the company field in AD. In our company, movement of users between OU's is something that occurs sometimes but generally people will neglect to update details for the users.

It's good that someone has already thought of this. We have found that having manually assign AD tool created HMP users to "companies" or "sites" in HMP has implications for reporting, we have even toyed with the idea of our custom reports querying the AD OU for the HMP user in order to generate reports with up to date company info. Obviously it would be much better if it was automatic and actually updated the users in HMP.

Comments?

Hi Nathan,

Thanks for the idea. Perhaps we could have both options for synchronizing the site name. We could have the one currently implemented, and then another checkbox under it that would use the name of the OU being scanned as the site name.

Sounds like a great idea. This way when staff move around the AD structure, their site details in HMP will be updated with the name of the OU.

Have I got your idea right?

Best regards,

Rod