Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.
Creating custom reports for HelpMaster is a relatively easy thing to do. All you need is Crystal Reports, a database, and a view.
Can't get enough HelpMaster updates? Twitter to the rescue
Version 9 of HelpMaster Pro contains many new features. One of the fun ones is the new theme engine. Change the look of your HelpMaster Pro application by selecting one of the built-in themes, or create your own.
PRD Software is making movies! Check out the latest database upgrade video and check out some great software to help you manage your SQL Server databases
What better way to start the new year of 2009 with an upgrade to HelpMaster Pro v9!
This blog is a continuation of an article written for the December edition of the PRD Insider newsletter. The article was called Welcome to the Financial Crisis and discussed some simple options for reducing costs.
This blog is a continuation of an article written for the PRD Insider newsletter entitled Incident Management - What is it?
An update on www.helpmasterpro.com and who is going to be #1000?
Testing out some new video software!
The global recession that seems imminent has an up-side for companies looking for a world class helpdesk or service desk software tool.