Practical tips and information about running an efficient service desk. News and information about HelpMaster, PRD Software and the ITSM industry.
I love it.
Every time we send out the PRD Insider newsletter to our world-wide clients, within minutes (sometimes seconds), we get email responses back saying something like....
"Thank you for contacting the helpdesk, your job number is 33981...."
The familiar words of the HelpMaster Email Manager.
There are a few things to learn from this..