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Using HelpMaster
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11 Topics and 22 Replies Web Portal, client self-service and remote access  11  22  Discussion board for any issues regarding the HelpMaster Web Portal
RE: Job Templates get a n...
by  Rod Weir
11/15/2018 10:28 AM
11 22
RE: Job Templates get a n...
by  Rod Weir
11/15/2018 10:28 AM
32 Topics and 88 Replies Email Manager  32  88  Email response management changes the way you do business. The Email Manager has many options - discuss them here.
RE: Emails marked as "rea...
by  Rod Weir
4/10/2018 11:23 AM
32 88
RE: Emails marked as "rea...
by  Rod Weir
4/10/2018 11:23 AM
10 Topics and 11 Replies Priority Manager and Triggered Events  10  11  Share your escalations, SLAs, workflows and other automations you've made with the Priority Manager and/or the Triggered Events
RE: Triggered Events on A...
by  Josh B
11/4/2016 1:59 PM
10 11
RE: Triggered Events on A...
by  Josh B
11/4/2016 1:59 PM
12 Topics and 26 Replies Active Directory  12  26  Discussion of the HelpMaster Active Directory module. Synchronize users and provide single-point logon for HelpMaster
RE: Validation message : ...
by  Anne Savoie
4/21/2016 9:42 PM
12 26
RE: Validation message : ...
by  Anne Savoie
4/21/2016 9:42 PM
7 Topics and 4 Replies Workflow and Process  7  4  Discuss workflow and process design.
Copy and Paste workflow
by  Rod Weir
12/2/2019 10:42 AM
7 4
Copy and Paste workflow
by  Rod Weir
12/2/2019 10:42 AM
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3 Replies and 8105 Views HelpMaster Pro v8 observations....  8105  3 Started by  Rod Weir The following was sent in by a client using HelpMaster Pro v8. I thought it was useful to post it here for public comment and further discussion.... '1. In HMP 7.5, in the welcome screen there is the Availability Status - where you can set Available, Lunch, Not Available. How much does HMP use this information - is it recorded for reports etc Currently we just leave it as available all the time and never change it when we log on or off or go to lunch etc. What effect will this be having...
3 8105
by  Rod WeirJump to last post
6/24/2008 10:00 PM
7 Replies and 8506 Views Third party/Supplier contacts  8506  7 Started by  Knowledge Bird
(Topic has multiple pages1 2 )
 Hi all, &160; May I ask the other users how you treat your Third party contact info within HMP That is, do you have SITE records for each vendor/external escalation point/service provider, or do you have these details as a knowledgebase article &160; cheers, aprill
7 8506
by  Justin AnnandJump to last post
6/17/2008 3:02 AM
0 Replies and 5837 Views Deleting templates  5837  0 Started by  Rod Weir Question from a HelpMaster Pro user &160;&160;&160; &160;&160; &160;&160; &160;&160;&160; How do I delete templates&160;&160; &160; In order to delete templates, you'll need to use the corresponding template search screen.&160; These are highlighted in the screen-shot below.&160; From this screen you'll be able to search for your template and then use the 'Delete' button at the bottom of the screen. From this screen you'll be able to search for your template and th...
0 5837
4/28/2008 4:07 PM
2 Replies and 7310 Views Working with Templates  7310  2 Started by  ITMetro When working with Templates from the Desktop application, and, say changing an Action template associated with a Job template, I have noticed that I can only see the Action templates I have subscribed to - not all of them. Subscribed templates are fine for the day to day working of HMP, but I would of thought that when it comes to modifiying a template such as a Job template, you might need access to any of the underlying Action templates and they should be listed. I've also found that when wor...
2 7310
by  ITMetroJump to last post
4/8/2008 10:58 PM
5 Replies and 8998 Views Trial login details  8998  5 Started by  nimjim82
(Topic has multiple pages1 2 )
 hi does anyone know wat the trial username and password is i have installed the software but have yet to be notified of the username and password.
5 8998
by  Rod WeirJump to last post
4/8/2008 7:23 PM
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Forums Discuss HelpMaster Using HelpMaster
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New version - HelpMaster v24 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

 New version - HelpMaster v23 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

 March 2023 v22.7 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 July 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

 June 2022 v22.2 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...
RE: Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting Hi SR, Thanks for the post. Yes, the PowerBI reports for HelpMaster have been well received. Download the latest version, from here. https://www...

 RE: Use PowerBI for HelpMaster dashboards by Scenic_Rim_IT in Reports and reporting Hi Rod - just wondering how PowerBI reports are going? Any chance you have a beta/pre-release version we can help test for you?...

 New version - HelpMaster v24 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

 New version - HelpMaster v23 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

 March 2023 v22.7 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

 June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

 November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

 May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...