Service desk software for request catalog, workflow and process

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11 Topics and 22 Replies Web Portal, client self-service and remote access 11 22 Discussion board for any issues regarding the HelpMaster Web Portal

RE: Job Templates get a n...
by Rod Weir
11/15/2018 10:28 AM

32 Topics and 88 Replies Email Manager 32 88 Email response management changes the way you do business. The Email Manager has many options - discuss them here.

RE: Emails marked as "rea...
by Rod Weir
4/10/2018 11:23 AM

10 Topics and 11 Replies Priority Manager and Triggered Events 10 11 Share your escalations, SLAs, workflows and other automations you've made with the Priority Manager and/or the Triggered Events

RE: Triggered Events on A...
by Josh B
11/4/2016 1:59 PM

12 Topics and 26 Replies Active Directory 12 26 Discussion of the HelpMaster Active Directory module. Synchronize users and provide single-point logon for HelpMaster

RE: Validation message : ...
by Anne Savoie
4/21/2016 9:42 PM

7 Topics and 4 Replies Workflow and Process 7 4 Discuss workflow and process design.

Copy and Paste workflow
by Rod Weir
12/2/2019 10:42 AM

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Page 11 of 15

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2 Replies and 6702 Views How should security for SkillGroup work when Primary Client is a Staff user? 6702 2 Started by Dennis Odri We received the following query from a client recently and were wondering whether the current default behaviour is prefferred by most or not; We made some security changes, whereby General Users could only view jobs assigned to the skill group of the staff member only. &160; This was working fine, however users could not view their owns jobs once they were re-assigned to another skill group I am not sure if this has been done by design, however I thought that a user would be able to view th...

6702

by jsuhle

8/24/2009 5:30 PM

2 Replies and 6806 Views Handling Staff Departures 6806 2 Started by Peter Durbridge How do people handle staff departures Do you change then from staff to client, so they don't appear on the staff tree view We're linked to AD so wouldn't delete from the client list directly. If someone replies to a closed job assigned to the staff member who is now a client, what happens to the re-opened job Would you assign all their closed jobs to someone first, then change them to client

6806

by Joanne Crang

8/9/2009 6:05 PM

0 Replies and 5090 Views HelpMaster best tip competition - Win iTunes voucher 5090 0 Started by Rod Weir Got a great HelpMaster tip&160; PRD Software is running a competition. The best 5 tips submitted here on this discussion thread by 20th July 2009 will each win a $50 iTunes voucher.&160; Every helpdesk needs music right Check out the June 2009 PRD Insider newsletter from the newsletter archive for the '7 habits of highly effective HelpMaster users' for some good ideas, and then add your own here.&160; Submissions can be tips, congfiguration ideas, useful templates, ingenious Email Manag...

5090

6/18/2009 9:49 PM

2 Replies and 6956 Views HELP ME! I AM DROWNING IN TECHNOLOGY 6956 2 Started by clark conway Hi All - I work in&160;hospital I.S dept&160;that employees 6k employees. We currently are using HEAT ver 7.0 from Front Range Solutions. But want to move away and are looking for a new Help Desk Software. We are interested in things like SLA agrrements, Web based Self-Service, Change Management, and Electronic Signature. Can any of you share with me why you selected HelpMaster Pro as your software and what you like most about it. There are so many choices out there, and we are on a tight sche...

6956

by Rod Weir

6/15/2009 12:53 AM

2 Replies and 6831 Views Correspondence Templates 6831 2 Started by Knowledge Bird I've noticed this page missing from my HMP help file and I've got a stupid question. &160; Here's the background: We've only been running with the bare bones of HMP sicne we installed it yonks ago and now I'm starting to get a bit fancy with it. yay me. I was about to create a new Email template to act as a reminder for the Primary Client to confirm our work so we can then close the job. This will be driven by Priority Manager which will check the Q each day for job status of 'Completed:Nee...

6831

by Knowledge Bird

5/30/2009 3:23 AM

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Forums Discuss HelpMaster Using HelpMaster

Page 11 of 15

New version - HelpMaster v24 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here: https://docs.helpmasterpr...-f...

New version - HelpMaster v23 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here: https://docs.helpmasterpro.com...

March 2023 v22.7 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

July 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new feature release of HelpMaster is now available! v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

June 2022 v22.2 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

RE: Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting Hi SR, Thanks for the post. Yes, the PowerBI reports for HelpMaster have been well received. Download the latest version, from here. https://www...

RE: Use PowerBI for HelpMaster dashboards by Scenic_Rim_IT in Reports and reporting Hi Rod - just wondering how PowerBI reports are going? Any chance you have a beta/pre-release version we can help test for you?...

New version - HelpMaster v24 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here: https://docs.helpmasterpr...-f...

New version - HelpMaster v23 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here: https://docs.helpmasterpro.com...

March 2023 v22.7 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available! v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...

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