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Using HelpMaster
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11 Topics and 22 Replies Web Portal, client self-service and remote access  11  22  Discussion board for any issues regarding the HelpMaster Web Portal
RE: Job Templates get a n...
by  Rod Weir
11/15/2018 10:28 AM
11 22
RE: Job Templates get a n...
by  Rod Weir
11/15/2018 10:28 AM
32 Topics and 88 Replies Email Manager  32  88  Email response management changes the way you do business. The Email Manager has many options - discuss them here.
RE: Emails marked as "rea...
by  Rod Weir
4/10/2018 11:23 AM
32 88
RE: Emails marked as "rea...
by  Rod Weir
4/10/2018 11:23 AM
10 Topics and 11 Replies Priority Manager and Triggered Events  10  11  Share your escalations, SLAs, workflows and other automations you've made with the Priority Manager and/or the Triggered Events
RE: Triggered Events on A...
by  Josh B
11/4/2016 1:59 PM
10 11
RE: Triggered Events on A...
by  Josh B
11/4/2016 1:59 PM
12 Topics and 26 Replies Active Directory  12  26  Discussion of the HelpMaster Active Directory module. Synchronize users and provide single-point logon for HelpMaster
RE: Validation message : ...
by  Anne Savoie
4/21/2016 9:42 PM
12 26
RE: Validation message : ...
by  Anne Savoie
4/21/2016 9:42 PM
7 Topics and 4 Replies Workflow and Process  7  4  Discuss workflow and process design.
Copy and Paste workflow
by  Rod Weir
12/2/2019 10:42 AM
7 4
Copy and Paste workflow
by  Rod Weir
12/2/2019 10:42 AM
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11 Replies and 10074 Views How to see other unassigned queues  10074  11 Started by  Scott Membry
(Topic has multiple pages1 2 3 )
 Hi all I'm looking for a way to view the number of jobs in an unassigned queue of a skill group I am not a member of from My Jobs.&160; ie: without having to click to open the Skill Groups.&160; The reason is so that I will instantly see if there are jobs waiting to be assigned without having to remember to check it through the day I created a search to do this but i still have to click the search as it doesn't show the totals in parentheses after it Cheers Scott
11 10074
by  Scott MembryJump to last post
5/12/2009 10:54 PM
0 Replies and 4431 Views Which HelpMaster Pro modules do you use?   4431  0 Started by  Rod Weir Time for a poll. It would be interesting to see the product utilization of the HelpMaster Pro suite.&160; Based on our tech support and general knowledge, it's often surprising to see quite advanced helpdesk not using some of the major pieces of the HelpMaster Pro product suite, such as the Email Manager and the Priority Manager. Check all the modules you use, and tell us why!
0 4431
5/4/2009 4:19 PM
3 Replies and 6001 Views Displaying ClientID instead of First and Last Name  6001  3 Started by  Joanne Crang Hi, In explorer view where you have the left hand side panel that shows my jobs and then I can select other people and skill groups is there anyway that I can change the names that appear under other people to be their clientid rather than their first or last name Thanks Joanne &160; &160;
3 6001
by  Rod WeirJump to last post
5/4/2009 3:53 PM
5 Replies and 8004 Views Upgrading to v9  8004  5 Started by  Knowledge Bird
(Topic has multiple pages1 2 )
 Finally taking the plunge and upgrading to v9 from 7.5 this Friday morning. I'm hoping the 'Good' part about Good Friday is that this upgrade goes without any hitches. I've gone over the installation material to prepare. Any other tips people have for me
5 8004
by  Rod WeirJump to last post
4/14/2009 3:38 PM
7 Replies and 8662 Views Email to staff when a job is assigned to a skillgroup  8662  7 Started by  Rod Weir
(Topic has multiple pages1 2 )
 Recently emailed to our tech support... Normal 0 false false false EN-AU X-NONE X-NONE /* Style Definitions */ table.M...
7 8662
by  Rod WeirJump to last post
3/19/2009 7:40 PM
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Forums Discuss HelpMaster Using HelpMaster
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New version - HelpMaster v24 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

 New version - HelpMaster v23 now available! by Rod Weir in Announcements with 0 replies A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

 March 2023 v22.7 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 July 2022 release now available - New version released! by Rod Weir in Announcements with 0 replies A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

 June 2022 v22.2 maintenance release now available by Rod Weir in Announcements with 0 replies A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...
RE: Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting Hi SR, Thanks for the post. Yes, the PowerBI reports for HelpMaster have been well received. Download the latest version, from here. https://www...

 RE: Use PowerBI for HelpMaster dashboards by Scenic_Rim_IT in Reports and reporting Hi Rod - just wondering how PowerBI reports are going? Any chance you have a beta/pre-release version we can help test for you?...

 New version - HelpMaster v24 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

 New version - HelpMaster v23 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

 March 2023 v22.7 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

 June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

 November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

 May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...