Forums Discuss HelpMaster
Using HelpMaster
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11 Topics and 22 Replies Web Portal, client self-service and remote access  11  22  Discussion board for any issues regarding the HelpMaster Web Portal
RE: Job Templates get a n...
by  Rod Weir
11/15/2018 10:28 AM
11 22
RE: Job Templates get a n...
by  Rod Weir
11/15/2018 10:28 AM
32 Topics and 88 Replies Email Manager  32  88  Email response management changes the way you do business. The Email Manager has many options - discuss them here.
RE: Emails marked as "rea...
by  Rod Weir
4/10/2018 11:23 AM
32 88
RE: Emails marked as "rea...
by  Rod Weir
4/10/2018 11:23 AM
10 Topics and 11 Replies Priority Manager and Triggered Events  10  11  Share your escalations, SLAs, workflows and other automations you've made with the Priority Manager and/or the Triggered Events
RE: Triggered Events on A...
by  Josh B
11/4/2016 1:59 PM
10 11
RE: Triggered Events on A...
by  Josh B
11/4/2016 1:59 PM
12 Topics and 26 Replies Active Directory  12  26  Discussion of the HelpMaster Active Directory module. Synchronize users and provide single-point logon for HelpMaster
RE: Validation message : ...
by  Anne Savoie
4/21/2016 9:42 PM
12 26
RE: Validation message : ...
by  Anne Savoie
4/21/2016 9:42 PM
7 Topics and 4 Replies Workflow and Process  7  4  Discuss workflow and process design.
Copy and Paste workflow
by  Rod Weir
12/2/2019 10:42 AM
7 4
Copy and Paste workflow
by  Rod Weir
12/2/2019 10:42 AM
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1 Replies and 6019 Views System tag for current amount of jobs in queue?  6019  1 Started by  Adam Faorlin Hi All, I am hoping to find a system tag for use with email templates that can show the current amount of jobs in a queue or even better, how many job are ahead of this one in the queue (based on date logged/job number). So far i havent found anything under the existing list of system tags via the insert button, but i have seen a 'custom fields' option that enters > and im hoping there is a way to display this information. To give you some background, one of our helpdesk users would like cli...
1 6019
by  Rod WeirJump to last post
1/4/2009 7:15 PM
1 Replies and 6656 Views Editing multiple records  6656  1 Started by  Knowledge Bird I'm trying to tidy up inconsistences with our records in both the assets and clients dbs. Is tricky SQl the on the db itself the best way to handle that For example, selecting any client records marked as external and changing them to internal. And on the assets - selecting any workstations and marking them as 'computer workstations'.
1 6656
by  Rod WeirJump to last post
12/2/2008 1:57 PM
1 Replies and 6857 Views Linking jobs - Child/parent relationships  6857  1 Started by  Knowledge Bird Hi all, I had a quick scan of the v8 features and changes recently. (Still using v7.xxx here.) The only change I recall is an easier linking process, I think. May I suggest a change to the parent/child relationship At this stage all it does is recognise related jobs. Each job is still maintained independently. Is it possible to flag, or create a new parent job, link the appropraite child job/s and then work the parent ticket only so that each action on the parent is automatically copied into...
1 6857
by  Rod WeirJump to last post
11/18/2008 6:38 PM
0 Replies and 4750 Views Using custom dictionaries in HelpMaster Pro  4750  0 Started by  Rod Weir From a HelpMaster Pro user just now... If I add a word to the dictionary is this for the whole team on is this my private dictionary HelpMaster Pro uses the same dictionary as the copy of Microsoft Word that is installed on your personal machine.&160; If you add a custom dictionary in Word, this will also be visible in the HelpMaster Pro Personal Preferences > General screen.&160; You can nominate one of the custom dictionaries that have been defined in Word to be used by HelpMaster Pro...
0 4750
11/6/2008 7:47 PM
1 Replies and 7450 Views Emailling from an Action Template  7450  1 Started by  ITMetro When a user is setup with a Work email address & a Home email address, and the user is emailed with an Email template via an action, which of the users email addresses receive the email Can you choose one or the other or both Also, if the user sends the helpdesk an email via Email Manager, will HMP associate the user by their work or home email addresses Cheers Al.
1 7450
by  Rod WeirJump to last post
10/7/2008 6:07 PM
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Forums Discuss HelpMaster Using HelpMaster
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RE: Use PowerBI for HelpMaster dashboards by Rod Weir in Reports and reporting Hi SR, Thanks for the post. Yes, the PowerBI reports for HelpMaster have been well received. Download the latest version, from here. https://www...

 RE: Use PowerBI for HelpMaster dashboards by Scenic_Rim_IT in Reports and reporting Hi Rod - just wondering how PowerBI reports are going? Any chance you have a beta/pre-release version we can help test for you?...

 New version - HelpMaster v24 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpr...-f...

 New version - HelpMaster v23 now available! by Rod Weir in Announcements A new major release of HelpMaster is now available! Read about some of the new features and improvements here:  https://docs.helpmasterpro.com...

 March 2023 v22.7 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.7 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 July 2022 release now available - New version released! by Rod Weir in Announcements A new feature release of HelpMaster is now available!  v22.7.22 For a list of the major new features of v22, see the new documentation site ht...

 June 2022 v22.2 maintenance release now available by Rod Weir in Announcements A maintenance release for v22.2 HelpMaster is now available! The maintenance release fixes a number of issues that have been reported since the ini...

 February 2022 release now available - New version released! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

 November 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v22, see the new documentation site https://docs.helpma...

 May 2021 release now available - New Major Version! by Rod Weir in Announcements A new major release of HelpMaster is now available! For a list of the major new features of v21, see the new documentation site https://docs.helpma...